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Business Profile

Hot Tubs and Spas

My Spa Works

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hot Tubs and Spas.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/17/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****** at My Spa Works came out on 9/14/2023 to clean hot tub.When he finished he said he did not have chemicals or the filter that we had spoke about before he come to do this job. Then he said he would send the chemicals to my home which they have never showed up. I have contacted him about this and its always an excuse. So over time he will not answer me or answer a text He ask for full payment up front.

  • Initial Complaint

    Date:09/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Called my spa works in Atlanta ***************************** came out to my house Jan 19, 2023 I needed a new motor for jets and a new top.Paid in full for both. I have a receipt.The next week he brought my motor. I have yet to see my top.Ive called a dozen times and hes either never in the office of says there is nothing he can do about wait times.Its been almost 8 months.Need a top because my hot tub isnt keeping rain out!!!!

  • Initial Complaint

    Date:06/14/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In November 2022, *****************************, the vendor, provided repair services for my hot tub. Additional parts were recommended along with the replacement of a severely impaired spa cover. Vendor submitted an invoice including a cost of $465 plus tax for the cover. I prioritized the cover, before any other repairs or parts orders. He required prepayment for the cover and insisted on being paid by *****. I complied. Since that time no cover has been produced, even after numerous inquiries followed by as many excuses. He has been unwilling to provide the name of the maker or anything to confirm the order was actually placed. On May 16, 2023, after growing weary of excuses and no commitment regarding delivery, he indicated willingness to apply a 50% cancellation fee and cancel the order. Out of frustration, I agreed. No funds have been received. Now, I have been made aware of a substantial number of negative reviews on Home Advisor reflecting a pervasive pattern of collecting advance payments, nor performing, and becoming adversarial with jilted customers

  • Initial Complaint

    Date:02/04/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/25/2021 my husband ************************* had My Spa works come out to the house for hot tub repair and ******************************** showed up and gave estimates. We ended up ordering a hot tub cover from him and he told us he only took cash because he had been burned by people so much. My husband ***** paid him by cash app $502.20 and we also purchased a motor from him as well that probably doesn't work. He stated he would bring the cover back to us after ordering in a couple weeks. We were under the Impression that we would have the cover in about two weeks but to this day almost 8 months later we have not received the hot tub cover. We have been very patient with this matter and ***************************** but at time point have realized he has taken our money and have no means of returning it or the item we purchased from him. He started out saying it was on back order for a while and when we finally asked for a refund he stated it would be a 20 percent restocking fee. Really? For an item we never received and was never unstocked because he doesn't have it. Now ****** will not respond to our calls, text or email. This seems to be a pattern with him and he is robbing people left and right with no regret. We want our money back from this person and company he represents.

  • Initial Complaint

    Date:09/02/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The original date of the start of my contract with My Spa Works (*****************************) was on 2/25/22. Where I paid the initial amount contracted of $2831.40 for repair work ***************************** stated I needed to have my hot tub back in working order. It was explained to me at that time that the hot tub cover was on back order and would take about 3 months, maybe a little more before it comes in. In April he came and partially installed a pump and filter. On that day he claims to have discover that my valve was cracked, which he removed and took with him. He stated that he ordered a replacement valve on 5/3/22. As of 7/23/22 I filed a compliant through Home Advisor against *****************************. At the time of filing my complaint ***************************** was ignoring my attempts of getting the status of items that were supposedly still on back order and he never came back out to finish the install of items that he replaced. He did not attempt other resources to get the back ordered items to my knowledge either. The matter went to arbitration but even though ***************************** did not provide any evidence of contract fulfilment and did not show up for arbitration they decided he did not have to pay any money back to me. I provided evidence against him as well as calling in for the arbitration. I have since contacted Home Advisor stating my disapproval of the process and decision as well as Fair Claims (the 3rd party arbitrators) to statement to Vacate the arbitration decison/process. Home Advisor is suppose to contact me next week to decide the next step but I have very little faith in them assisting me at this time. My Spa Works/***************************** has multiple complaints against him for the same or similar things that have happened with me that I found out after filing my complaint with Home Advisors. I wrongly assumed that Home Advisor was a company that provided reputable referrals for contractors. I hoping that you can help right this wrong.

My Spa Works is NOT a BBB Accredited Business.

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