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Business Profile

Information Technology Services

OnSolve

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Information Technology Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is designed to warn you of emergencies in the area. Once I signed up I specifically asked for it to be by text message only. They have been calling at all hours of the night. I blocked the original phone number for calls and they switched to a different one as seen in screen shot. I NEVER opted in for phone calls and there is no option to opt out once registered. I logged in to delete my account completely, with that being the case and that too is not an option. It's borderline harassment at this point. Calling at 12:33 a.m. and 6:09 a.m. is ridiculous. I also find it odd that because their calls are blocked they forced it through to a new phone number. I am concerned about what this company is doing with my information as well that they make it so difficult to remove your account. I am begging you to please look into this. The resolution I would like is an email with a screen shot showing my account and information has been removed from their system with both you, the better business bureau, and myself attached. Something seems fishy about the company. Thank you in advance for your help.

OnSolve is NOT a BBB Accredited Business.

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