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Business Profile

Moving Companies

Best Deal Movers, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/26/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 18315190

    I am rejecting this response because: while I appreciate the offer to repair my home (which I will gladly take them up on), I would like a sincere apology (one that doesn't blame ME for their incompetence). They are LYING when they say I wasn't honest about the inventory of my move.

    And I would like a refund of at least $800. I will accept nothing less and will continue to pursue this until satisfaction is obtained.

    Sincerely,

    *************************

    me for a whole new move rather than a continuation of the original assignment. The whole thing cost me over $3,000 (on an estimate that was originally around $1,800). ****** gave me a $5/hour discount on the 2nd move. Gee, wow, thanks. And she was rude to me on the phone & told me basically that the whole fiasco was my fault. I would like to be refunded for some of the unnecessary money I spent and the hole to be patched in my ceiling at the original location. And by the way, the 2nd movers had me sign a bunch of stuff from his iPhone (which I could barely read) and it had a busted screen. I was afraid I was going to cut my finger! Just terrible service and no apology. Moving is stressful enough and Best Deal Movers made it so much worse.

    Business Response

    Date: 10/28/2022

    While Best Deal Movers strives to provide an excellent experience every time, as this client shared in her comments this was not ****************, and we apologize. Our customers are important to us, and we are sorry the move did not go as planned. There are factors that affect the outcome of every move. One of them is the accuracy of the inventory given to us. If we do not receive a complete inventory, it is not possible to estimate accurately. That is what happened in this case. There was more inventory than the customer told us about in advance and that increased the time over the estimated amount, which increased the cost of the job. It is true that one of the movers did have car trouble on Saturday, so the crew was reduced to a two-man crew and the rate was reduced to the lowest hourly rate. We are sorry that the customer did not appreciate the additional money taken off the hourly rate for the Monday move. Regarding signing a bunch of stuff, that electronic paperwork she signed is the same paperwork she previously signed on Saturday for the first move, giving us permission to transport the items. Although this move took place almost two weeks ago, this is the first time we have learned of any damage. Now that we are aware of this, a claim form will be emailed to the customer to submit with photos of the damage, and it will be repaired. As with all our customers, we wish her well in her new home.

    Business Response

    Date: 11/14/2022

    Best Deal Movers is sincerely sorry that this move did not go as planned. Moving is very stressful for everyone. In fact, it is the third most stressful event in life (after death of a spouse or divorce.) We never said that you weren't honest about the inventory. It is not easy figuring exactly how many boxes there will be when you are finished packing and it is not easy to notate every single item that will need to be moved. We never "blamed you for incompetence. We are sorry for that the underestimation happened but as stated in the contract you signed, we do bill for hours worked with hourly-rated moves. Best Deal Movers completed the move and operated in good faith. As with all our customers, we wish her well in her new home. 

    Customer Answer

    Date: 11/15/2022

     
    Complaint: 18315190

    I am rejecting this response because: they cheated me out of money & DID NOT perform the job they were hired to do. I demand a refund of $800. I will work with an attorney if necessary.

    Sincerely,

    *************************

  • Initial Complaint

    Date:08/15/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 17716592

    I am rejecting this response because:

    It took them a month to request one picture and I have not heard anything about moving forward with the claim since then (August 22nd).  


    Sincerely,

    *******************************

    our old house the next day get remaining items behind to find a whole closet that hadn't been touched! I called the office and spoke to ****** and she seemed to be understanding but not willing to help or offer a refund of any kind. I then submitted a claim for damage to furniture, packing tape on our fridge and damage to walls on July 15th. I heard back on July 19th that they were reviewing the claim and asked that I remove my negative review from ****** and I declined. I am not being ghosted and have not heard from any one. I would like our claim to be processed. We paid extra for the below insurance option, there should be no reason that our claim is not processed. Option 2 (b) ($300.00 deductible)Declared Liability $40,000.00 Cost/$100 $0.43 Cost $172.00 And quite honestly I feel as though we are owed a refund on some of what we were charged, but I am confident we won't get it. So I would be content with just our claim being processed and us getting paid for repairs.

    Business Response

    Date: 08/28/2022

    It is always disappointing when a move does not go entirely as planned. We apologize for the missed communication regarding the arrival delay and the additional packing. The office has been in contact with the customer regarding the claim and the repairs, and we have now received the photos that were needed in order to move forward. The claim and repairs will now be able to be completed. As with all our customers, we wish them well in their new home.

    Business Response

    Date: 09/10/2022

    The office has been in contact with the customer and there is an onsite appointment set for this Wednesday, September 14, to rectify this matter.

    Customer Answer

    Date: 09/12/2022

     
    Complaint: 17716592

    I am rejecting this response because:

    They have reached out and scheduled an appointment for one matter but not even begun to work on the other ones of damaged furniture and fridge.


    Sincerely,

    *******************************

Best Deal Movers, LLC is NOT a BBB Accredited Business.

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