We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Moving Services

Top Dog Moving LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/30/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    What a nightmare!!! Do not hire this moving company. They caused over $3,000 in damage to my belongings-practically new **** wardrobes, a baby crib, console tables, plates, and framed photos--and offered me $300 in compensation. Their movers were completely incompetent and careless, dragging furniture, placing heavy boxes on top of boxes labeled "FRAGILE,". They damaged almost everything they touched. We literally asked them to break it down and wrap everything up. The things I wrapped myself weren't damaged. They completely ignored this request and stuff everything in the back. No padding, no caution, zero accountability.The owner reviewed the damage through photos and video and still had the audacity to offer $300. No apology. No effort to repair or replace anything. Just a cold, dismissive attitude and a lowball check. If this is how they treat a cross-country move, imagine what they'll do to your things on a local job. Avoid this company at all costs--they are unprofessional, negligent, and have zero respect for your valuables or your ******** sure h*** respond taking zero accountability for his movers. The moving pads were in the truck. What a joke!

    Business Response

    Date: 04/14/2025

    BBB,

    Since this complaint was filed, this customer (*****) has been reimbursed her requested amount, plus additional money as well.

    The customer has communicated that this is a satisfactory settlement, so it is assumed this claim should be considered settled / closed.

    Thank You,

    *** *****

    Owner | Managing Partner

    Top Dog Moving

    ************

Top Dog Moving LLC is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.