Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This was my dream car. It was the smoothest brand new car. Feb. *******, I just went in for an oil change at ************. And when I got my car back, I noticed immediately when I turned the wheel that it didnt feel right that it didnt steer right. It was terrible- it wanted to go all over the road, I had to constantly correct the steering, it felt crooked. I noticed when I looked that there was a scrape on the right front wheel. I called them the next day and sent the picture of the scraped wheel, and asked if something ever happened but they denied it. I took my car back in and , they kept my car for a month and then said that there was a steering code and replaced the steering rack under warranty, when I got it back it was a little better but did strange things and still wobbled. I found out later that the small individual who had driven my car in for the oil change, was not even a trained service advisor. they had pulled him out of parts.I asked for the video of the repair, and they could not find it. . The repair manager there finally told me you have three choices put up with it, trade in the car, or go somewhere else to get it fixed And I was not told the truth many times. Ive gone through two years of trying to get this fixed, went to other ******** dealers many times, and a body shop, replaced wheel and tire they bent,but it never felt like it was before, and cant be driven fast or long comfortably. A Master mechanic I know, looked at the wheel picture and said it looked like someone drove it up on a curb and dropped it down, there were vertical scrapes =could have bent lots of things. I am asking that they replace my car with one of my choosing, that is as smooth as my other car was since they damaged mine, covered it up, and it cant be fixed. That is the only right thing to do.

• Initial Complaint

  Date:08/15/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im really disappointed with the ongoing issues concerning my 2023 AMG SL55 and the service Ive received from the dealership. MBUSA kindly provided me with a $4,000 voucher due to the various problems with my car. I followed the steps and brought the voucher to my local dealership, RBM of Alpharetta, where Ive been working with ***********************. Two months ago, ****** informed me about some outstanding recalls that needed to be addressed.****** assured me three times that I would receive a $4,000 check, to be reimbursed by MBUSA. Each time, new recalls emerged, causing delays. After addressing all recalls, ****** promised the check would arrive within two weeks. When that deadline passed with no check, I followed up and was told that the original dealership in ****** would now handle it. ****** incorrectly claimed I had filed a claim there, which ***** confirmed was not true and that the representative was on leave.It seems like the staff at RBM is not taking responsibility and is giving inconsistent information. My voucher remains unresolved, with blame shifting among parties. Im quite frustrated and will be sharing a review detailing my experience.

• Initial Complaint

  Date:09/14/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was taken to RBM due to it, being in the possession of another dealership, and they cause all four of my rims to be bent on my 90k car that hadnt even had its first oil change yet. The undercarriage was damage, dented exhaust, missing tire **** and possible dented exhaust which caused my car to vibrate and shake especially when I picked up speed. I went through insurance and they submitted an invoice to progressive , a request for almost 9k less my 1k deductible. I paid RBM approximately $8000 to get four NEW rims, an alignment, tire repair, and undercarriage work done on 3/9/23. On my drive home I sent an email to my advisor explaining that the car vibrated more, and felt worse than when I brought it into them. I brought the vehicle back numerous times, and each time made a complaint that they claim they could not find. Each time I explained that it was still vibrating and or shaking, and they said they could not duplicate it.I was never provided with a before, and after alignment. They refused a road for test. They continue to let me drive the vehicle with all the issues. I had to drive out of town for business and sent him a video on my way to *****, showing that My will cause barely turn, and that it was vibrating and my car was shaking. They gave me excuses for months and told me to bring the vehicle back when I was back in town. While in ***** my 2022 ******** with less than ****** miles shut off on me on the highway as I was driving and almost caused me to be in an accident. I reached out to RBM and was told they dont know what happened to my vehicle in ***** but excepted no blame.Now, after months of giving me the run around, they finally admit my four rims are bent. How did all four rims get bent? Why refuse to give me and my insurance company proof of purchase, proof of before and after alignment? How is it that everything they claimed they fixed is broken all in the same place?

• Initial Complaint

  Date:02/24/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had my service B completed and sunroof recall. Before I drove away, I reached up to push back the sunroof slide panel? and it was ripped to shreds on the right side and hanging down. Stain was on it and I drove right back around and complained that it wasn't like that when I bought my car in for service. ************** supervisor was called, but I never saw the supervisor. They took it back to the shop and my advisor came back and said someone had glued the cloth before. I don't care if it was glued before; it wasn't hanging down, ripped, or stained before they did the sunroof recall repair. I would have noticed that & had it repaired/replaced before. I don't like loose-ends like that. I called back later and left a message for ********************* (General Manager), but I know this will be a fight about whatever they think happened before and what they caused. It's their word against mine ... pfffffffff. I was too panicked to take a pic of the way it looked, but attached is the way it looks now. ****** & unacceptable. I've slid that panel back a thousand times since I've owned this car (2010) and nothing ever ripped or looked that way; regardless if someone glued the cloth before. Someone had greasy tools or something. I've never had to take pictures of the inside/outside of my car before services and it's ridiculous to have to. Do better, ********! That part costs over $400 aftermarket + labor. I don't know what that would amount to, but they need to replace it since they tore it up & ripped it to shreds. I'm also providing a pic of the driver's side that wasn't smeared with grease, nor is it torn. That is the way it looked before RBM of Alpharetta did the recall work. Worn, yes; torn/stained no. For the sake of size, you need to rotate pics to the right. Doing that caused the pics to increase in size considerably. My garage door opener got left in the loaner; I need that back, please.

• Initial Complaint

  Date:01/19/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint against RBM of Alpharetta regarding my recent experience with their services. During May 2022, I brought my vehicle to RBM for repairs related to an *** sensor that was preventing the car from going into drive. After further diagnostic analysis, the shop also suggested that I repair the ignition switch. Both repairs were quoted at a cost of $3000, which included two hours of diagnostics. I agreed to the repair work but had to wait for an ordered part to arrive. My vehicle was in RBM's possession for approximately seven months awaiting the installation of the ordered part. It was reasonable to believe that my vehicle would be safe in RBM's care and safeguard. Upon picking up my vehicle, I noticed water damage on the passenger seat and throughout the floorboard of the back seats. After retrieving my vehicle, I was unable to start my vehicle after turning the vehicle off. I attempted to jump start the vehicle approximately three times until a tow truck was requested. The tow truck driver attempted to jump start the vehicle without success and towed the vehicle to a nearby repair shop. During the attempt to jumpstart, a compartment full of water was present in the battery compartment. Later, a new battery was installed but the car was still unable to start. The dealership was notified of the vehicle issue and brought the car back to RMB for further analysis. Upon examination, they relayed to me that the starter motor needed to be replaced. I did not think it was reasonable for me to pay an additional $1500 for a repair that had not been properly done. My car should have been operational after turning it off. In addition, RBM did not properly safeguard my vehicle, allowing water to intrude the car. It is unknown what true damage to my vehicle occurred due to the water damage over the course of seven months. Now, RBM is refusing to take responsibility and is attempting to charge me an additional $1500 for the repairs. So far, I have been unable to reach a resolution with RBM. I paid $3000 for RBM to replace the *** sensor and ignition switch, and the car does not work after turning it off. Afterwards, I get another repair bill for approximately $1500 for a similar replacement, but the evidence points to improper safeguarding of my vehicle due to water damage. I am extremely disappointed with the service and lack of accountability provided by RBM. I believe that the shop should take responsibility for the issues that occurred after the repairs were made, including the water damage, and that they should provide ample resolution of the problem. I would appreciate your assistance in resolving this issue. I am willing to provide any additional information or documentation that *** be needed. Thank you for your time.