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Business Profile

Point of Sale Systems

NCR Silver

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company we feel has misrepresented themselves from start to finish. We experienced so many technical difficulties/customer service with this product and POS provider. Billed random amounts from our account. Finally at the end of August ************************************************************************************************************* us having to pay our employees out of pocket for tips that did not register and product failure. The gift cards didn't work and would not provide customers with their balance. Numerous customer service tickets were always "opened' with no resolution or months before a response/acknowledgement. We canceled our subscription end of August 2023 unable to move forward. We were provided with company issued ***** return labels to return hardware which we did promptly and I have the confirmation receipts from *****. For months after they continued to call claiming we did not return the equipment after I sent proof of return numerous times they also demanded we pay and Early Termination Fee of a random unexplained amount. Then without warning they sent us to a third party collection agency demanding $2,965.00 with no explanation. When I asked numerous times to speak to someone in billing they said "It's not possible" you can only correspond via the customer support email to which I was ignored for months. Meanwhile having sent us to collections they still auto paid themselves from our account $50/a month for 7 months for the gifts cards we had cancelled. This is outrageous and this company feels fraudulent. We would like our credit report restored and this collections claim dropped and to never receive any further communication from them as the time wasted, money lost and stress sustained has really taken a toll on our small business. Please note NCR is broken into many different factions in dealing with this crisis-ncr voyix is also part of the dispute.

NCR Silver is NOT a BBB Accredited Business.

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