We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Printers

Scanstat

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Printers.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am enlisting to the **** active duty, and my self and my recruiter have requested my medical documents so that it can be processed by the Military entry processing station, and have been getting the run around for the last week and a half about why it hasn't been sent yet by the customer services ***** On top of that the language barrier which has made it extremely difficult for myself as well as the recruiter to communicate effectively and efficiently.

  • Initial Complaint

    Date:02/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am requesting to speak with the executive escalations manager or *** regarding this sensitive matter. My attempts to resolve this issue via customer care were unsuccessful. Please have an executive or the *** give me a call at ************.

  • Initial Complaint

    Date:06/30/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Scanstat tries to charge a $3.50 delivery fee when faxing records - Florida Statutes and Administrative Code allow for actual cost of mailing or sending. Furthermore, on the most recent request that they processed, 4 of the 5 pages of records were not within the date range requested, and 1 of the 5 was not even a medical note. We have previously advised Scanstat on prior invoices that they cannot charge the $3.50 delivery fee when faxing us records and have jumped through their hoops by emailing the attached rules to their accounts receivable department, yet they continue trying to collect illegal fees, most likely due to the fact that other law firms simply pay the excessive charges. I also see they are currently being sued in ******* for these same fees by another firm. When I let the representative know that these fees were not valid, he told me they are allowed to charge them. When asked what authority allows them to charge these fees, he said company policy allows it. It would be nice if whoever makes the policies at ScanStat could learn or be advised that ******* law and administrative code take precedence over their company policy.

  • Initial Complaint

    Date:11/28/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have a situation with the scan stat provider for the Well Med at Redbird location. We first sent a medical release request on September 20, 2022 to scan stat technologies, but it was rejected. After corrections were made, the revised medical release has been resent numerous times since, but we were informed that the medical release form was rejected each time. It was not until a conversation I had with a supervisor after escalating, that I was informed the medical release form was being rejected due to the attorneys signature being confused for the clients signature. After we clarified that and made further changes, the form continues to be rejected. Now the supervisors will not answer my calls, and I continue to be told that the forms I submit are rejected. I am told that the processing team will review the case and return our call, but now no one ever does call me back. The workers refused to let me speak to anyone in the processing team. We have been requesting a simple itemized billing statement for our clients personal injury case but have not been successful with scan stat. This has been the worst experience with medical records we have ever had, and we are requesting to speak to someone from management. In addition, we would like to file a formal complaint against the department.

Scanstat is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.