Complaints
This profile includes complaints for Altisource Solutions, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 8 total complaints in the last 3 years.
- 5 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was supposed to close on the sale of a home we purchase online with ***** auction. The home is ****************************************************************. On 22 April 2025, We were informed that the title had cleared, and were rushed to close on 28 April 2025, to which we agreed. On 23 April 2025, we were informed that there was an issue with the *** that needed to be resolved. Since then, we have continuously been kept uninformed by the vendor of the residence. Our contract closing date was for today, 5 May 2025, and we have not received any updates. Altisource is keeping us uninformed and stringing us along, without any resolve in sight. Our family was scheduled to move into this residence and we are now trying to figure out financially how to move forward because we need to consider storage of our house hold goods, additional temporary stay, and all of the hardship considerations for our family. We have tried contacting the ***, the title company, the vendor (PHH mortgage/ altisource) but we are constantly met with lazy and uninterested customer service. There are so many layers preventing a resolve and they dont seem to know how to solve this issue internally. They are manipulating their customers and appear to be creating a mistrust of the public. They currently have ***** dollars of my ******* money. I want to buy the house, however, if they cant sell it, I want my money back.
Business Response
Date: 05/23/2025
Please see the attached response.Initial Complaint
Date:02/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint Against Altisource Solutions **** Breach of Relocation Agreement I entered into a cash-for-relocation agreement with Altisource Solutions ****, with clear legal stipulations set in court. As per the agreement, I was required to vacate my home by February 18, 2025, in exchange for a $15,000 certified check.I upheld my end of the agreementmy family (my wife and four children) and I vacated the home as required. However, when I arrived for the final inspection, I was shocked and blindsided to find that the promised certified check was instead a regular check.Because of this major deviation from our agreement, my bank has placed a 10-day hold on the funds, causing severe financial hardship for my family. We were already facing a difficult situation, abruptly leaving our home, and now we are without access to the money we urgently need.This is a serious failure on Altisources part. Their lack of transparency and failure to provide the agreed-upon certified check has placed my family in a stressful, unfair, and unnecessary financial bind. I am requesting immediate resolutionAltisource must honor the agreement by either issuing a certified check or covering any fees and delays caused by their failure to comply.I expect urgent assistance to rectify this situation.Business Response
Date: 02/26/2025
Please see attached response.Initial Complaint
Date:11/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Altisource is constantly sending (Weekly) a non employee to trespass and harass us at our home. I have repeatedly requested them to stop all contact and they ignore. I want them to stop all contact immediately.Business Response
Date: 12/06/2024
Please see attached response.Initial Complaint
Date:11/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I want to receive 25k additional to give my builder to continue the work on my home. I was told that they would not release anymore money with the inspection only being 15%. I appealed this because lifting the house was over 50%. The insurance adjuster said that the mortgage company must have changed the report. I need an answer before my road floods for the year.Business Response
Date: 12/05/2024
Please see attached response.Business Response
Date: 12/06/2024
***** ******
***********************************
RE: Better Business Bureau Customer ********************************** in receipt of your review and need additional information as there is no record of the transaction regarding your insurance claim. If youd would like to further discuss or have additional information, please contact our **************** at *******************************************************************.
Respectfully submitted,
****** ****** | Director, Global Operations Compliance
******************************************************************************
P: ************
Altisource
P.O. Box 105460
**********************-5460
******************************Initial Complaint
Date:07/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a property from Altisource Agent name is ****************** and it turns out it was condemned which should have been disclosed. Now I can not move in until all repairs from the foundation have been done.Business Response
Date: 07/24/2024
July 24, 2024
Via Better Business Bureau Portal
*****************************
********************************************************************************
**************
****************
RE: Better Business Bureau Case No. 22004570
Dear ****************,
On behalf of Altisource *************** **** (AOA), I am providing this response to the above-referenced case (the Complaint) received through the Better Business Bureau (BBB) website on July 17, 2024. AOA manages Hubzu, which is an online real estate marketing and technology platform that allows sellers and listing agents to market properties and manage offers. We appreciate the opportunity to address your concerns and assure you that we have reviewed the matter fully to provide you with a comprehensive response.
Allegations in the Complaint:
You allege that it was not disclosed that the property was condemned.
Investigation results:
Upon receiving your complaint, we completed a full investigation of your allegations, and our findings indicate that this property was sold in AS IS condition without warranties on 7/28/2023 as stated in the Purchase and Sale Agreement (***) signed by you. Both the listing for this property and the *** required you to acknowledge that the property may contain defects and that you must assume all risks in purchasing the property.You represented in the *** that you were expressly waiving the right to receive any disclosures regarding the condition of the property and you specifically acknowledged that the Seller was not familiar with the condition of the property. Our research further indicates that your claim has been reviewed and denied by the title company and underwriter.
Resolution:
Your request to have the Seller fix all required items on the property you purchased in 2023 has been respectfully denied.
Should you or the BBB have any questions or concerns, please contact me directly at the phone number or email listed below.
Respectfully submitted,
*********************** | ************************* Customer Experience Management
*********************************************
P: ************
Altisource
P.O. Box 105460
**********************-5460
www.Altisource.comCustomer Answer
Date: 07/24/2024
Complaint: 22004570
I am rejecting this response because:you failed to disclosed this property was condemned, knowing that it was.
you also sold it as a HUD home, you failed to report that during your investigation as well.
have integrity and admit that you made a mistake. At least I will
take that!
Sincerely,
*****************************Business Response
Date: 08/02/2024
August 2, 2024
Via Better Business Bureau Portal
*****************************
****************
RE: Better Business Bureau Case No. 22004570
Dear ****************,
On behalf of Altisource *************** **** (AOA), I would like to acknowledge the rebuttal received through the Better Business Bureaus (BBB) website on July 25,2024.
As stated in our previous correspondence, you purchased this property in AS IS condition without warranties on 7/28/2023 as stated in the Purchase and Sale Agreement signed by you. You agreed to purchase this property without inspections and assuming all risk. You acknowledged that the condition of the property is unknown and assumed all risk. Your claims have been reviewed and denied by the title company and under writer. The seller has respectfully denied your request to repair the property.
Should you or the BBB have any questions or concerns, please contact me directly at the phone number or email listed below.
Respectfully submitted,
*********************** | ************************* Customer Experience Management
*********************************************
P: ************
Altisource
P.O. Box 105460
**********************-5460
www.Altisource.comInitial Complaint
Date:05/25/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company is delivering flyer notice for cash for keys. They come every few days including SUNDAYS come to my back door and put flyers in my mailbox without my consent to touch my mailbox.I have contacted company and advised them i have no interest in their cash for keys and to immediately cease coming onto my property or touching my mailbox.They are invading my privacy and going into my mailbox. I want activity to stop.Business Response
Date: 06/05/2023
June 5, 2023
Via Better Business Bureau Portal
*************************
***************************************************************************************************************************
**********************
RE: Better Business Bureau Case No. 20106259
Dear ********************:
On behalf of Altisource Solutions, Inc. (Altisource), I would like to acknowledge receipt of your complaint dated 5/25/2023. We appreciate the opportunity to respond to your concerns.
Assertions in the Complaint:
You allege in your complaint that you received Cash for Relocation flyers in your mailbox and that you do not wish to participate in the Cash for Relocation program. Accordingly, you have requested that Cash for Relocation flyers no longer be left at your property.
Investigation results:
After researching your complaint,we confirmed that one Cash for Relocation letter was mailed to you on April 27,2023, and that Cash for Relocation flyers were left at your address on 3 different dates.
Resolution:
Our records have been updated to indicate that you are not interested in a Cash for Relocation offer.Additionally, we removed your telephone number from *********** list and added it to our Do Not Call registry.
Should you or the BBB have any questions or concerns, please contact me directly at the phone number or email listed below.
Respectfully submitted,
*********************** | ************************* Customer Experience Management
*********************************************
P: ************
Altisource
P.O. Box 105460
*******, ******* 30348-5460
www.Altisource.comCustomer Answer
Date: 06/05/2023
Complaint: 20106259
I am rejecting this response because: Although I did receive 1 letter mailed through postal service, this company has sent several people out to deliver additional notices, they have come to my door - do not knock or ring bell and then leave flyer "inside" my mailbox. They have also come on Sunday come to my door then leave flyer inside mailbox.Can provide Ring doorbell video of occurrences
Sincerely,
*************************Business Response
Date: 06/12/2023
June 12, 2023
Via Better Business Bureau Portal
*************************
***************************************************************************************************************************
**********************
RE: Better Business Bureau Case No. 20106259
Dear ********************:
On behalf of Altisource Solutions, Inc. (Altisource), I would like to acknowledge receipt of your rebuttal June 5, 2023.
As previously stated, we have updated our records to indicate that you are not interested in a Cash for Relocation offer. Additionally, we removed your telephone number from *********** list and added it to our Do Not Call registry and confirmed that our vendors will no longer place Cash for Relocation flyers at your address.
Should you or the BBB have any questions or concerns, please contact me directly at the phone number or email listed below.
Respectfully submitted,
*********************** | ******** ***************** Customer Experience Management
*********************************************
P: ************
Altisource
P.O. Box 105460
*******, ******* 30348-5460
www.Altisource.comInitial Complaint
Date:02/15/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My husband (***************************) and I placed the winning bid for an REO property (2 ******************************************* *****) on the auction website Hubzu at on 1/20/23. Our bid was accepted and a sales contract was sent to us. In the contract, the sellers (Altisource) set the closing date for 2/9/23. We signed the contract and sent $15k ******* money on 1/24/23, as per contract. Upon performing the title search for the property, an *************** was discovered for $57k. Also, fees totaling about $1500 have to be paid by seller as per contract to the building HOA in order for the sale to move forward. As per the contract, it's the sellers responsibility to provide a free and clear title in order to close the sale. These documents have been provided to the Altisource representatives *************************************** ***************************************************** *********************** ***************************************** and ************************* ****************************************** since 2/1/23. The closing date has passed. It's now been over 2 weeks and there has been no comminucation from Altisource regarding progress towards resolving these items. Our attorney *************************** *************************** sends multiple daily emails to all 3 Altisource reps as well as the sellers realtors Offer Spralja ************************ and ************************* ************************ and the seller's closing attorney *************************** ************************** without any response. Our main issue is our bank loan interest rate lock is set to expire on 2/23/2023 and extending the lock will be expensive. What we are looking for is COMMUNICATION from the sellers representatives as to whether any progress is being made with respect to paying these fees in order for the title to be cleared and a new closing date set. If we must request a loan rate lock extention, we want a rider added to the contract stating Altisource will pay as the delay is their fault. No one responds to any communications and we feel Altisource is acting in bad faith.Business Response
Date: 03/02/2023
March 2, 2023
Via Better Business Bureau Portal
***************************
88 ****************
***********, ** 07305
***********************
RE: Better Business Bureau Case No. 19410496
Dear *****************,
On behalf of Altisource Solutions, Inc. (Altisource), I would like to acknowledge receipt of the complaint dated 02/16/2022. Altisource offers title and settlement services through its affiliate, ************* Services, Inc.(*************). ************* is a licensed title and settlement provider in the ****************. We appreciate the opportunity to respond to your concerns and assure you we have reviewed the matter fully to provide you with a comprehensive response.
Assertions in the Complaint:
You state that you provided lien documents on 2/1/23 but received no response for 2 weeks even though your attorney followed up by email multiple times each day.
Investigation Results:
Upon receiving your complaint, I immediately contacted you to provide a direct point of contact who would assist you with timely communication until the transaction is closed. Your allegation of lack of communication has been reviewed and addressed by management to ensure our process is improved. We apologize that the communication did not meet your expectations and are grateful for your patience as we approach closing. It is my understanding that the other issues identified in your complaint are being addressed and that you have not been required to obtain an extension of your loan rate lock.
Resolution:
We will continue to work with your closing office to reach a satisfactory closing.
We take this matter seriously and we are reviewing our processes to ensure an expeditious review of issues such as the ones you experienced.
Should you or the BBB have any questions or concerns, please contact me directly at the phone number or email listed below.
Respectfully submitted,
*********************** | ************************* Customer Experience Management
*********************************************
P: ************
Altisource
P.O. *********************************************************************************************Initial Complaint
Date:09/28/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have received a letter via mail on 9/19/22 and two notices posted on my property, one on 9/22/22 and today 9/28/22. I don't know what scam this company is running! The letter and notices are offering money to former homeowners and tenants to relocate, what the mortgage industry calls "cash for keys". I am the current homeowner. This is clearly documented on my property with in my county registry of deeds (land records) by the county registrar. I have no mortgage. I want this company to stop, cease and desist all contact with me. I did reach out to the Altisource ************ Services to find out who posted documents on my property and was told there is no record of my property. Again, not sure what type of scam is going on here. Thank You!Business Response
Date: 10/10/2022
October 10, 2022
Via Better Business Bureau Portal
*****************************
12 ***************
****, ** 01902
*****************
RE: Better Business Bureau Case No. 18139984
Dear ************************,
On behalf of Altisource Solutions ***** I would like to acknowledge the above-referenced case (the Complaint) received through the Better Business Bureaus (BBB)website on September 28, 2022. We appreciate the opportunity to respond to your concerns and assure you we have reviewed the matter fully to provide you with a comprehensive response.
Assertions in the Complaint:
You state that you received a letter via mail on 9/19/22
You state that two notices were posted on your property on 9/22/22 and 9/28/22 respectively.
You allege that you own the property and do not have a mortgage.
Investigation results:
We have fully investigated your complaint and deny your allegations. The foreclosed status of the mortgage on your property is well-known and a matter of public record. We are informed that your foreclosure is being managed by our clients attorneys who will contact you directly to discuss your allegations.
On our end, we have updated our records to reflect that you do not wish to receive cash for relocation offers.
Resolution:
Our records have been updated so that you will no longer receive cash for relocation offers.
Should you or the BBB have any questions or concerns, please contact me directly at the phone number or email listed below.
Respectfully submitted,
*********************** | Customer Experience Manager, Ombudsman Office
*********************************************
P: ************ | ext: ****** |M: ************
Altisource
P.O. *********************************************************************************************Customer Answer
Date: 10/13/2022
Complaint: 18139984
I am rejecting this response because: Contrary to the response, as I stated, I do not have a mortgage. In regards to the matter of public records, which do not reflect the comments in the response from Altisource, if anything was done, it was fabricated and fraudulent. Please also refer to the county registrar's affidavit in the registry of deeds in the public records. I do however, appreciate there will be no further letters from Altisource or postings on my property.
Sincerely,
*****************************Business Response
Date: 10/25/2022
October 25, 2022
Via Better Business Bureau Portal
*****************************
12 ***************
****, ** 01902
*****************
RE: Better Business Bureau Case No. 18139984
Dear ************************,
On behalf of Altisource Solutions ***** I would like to acknowledge the above-referenced rebuttal received through the Better Business Bureaus (BBB) website on October 17, 2022.
As previously stated, we have fully investigated your complaint and deny your allegations. The foreclosed status of the mortgage on your property is well-known and a matter of public record. We are informed that your foreclosure is being managed by our clients attorneys who will contact you directly to discuss your allegations. Our records have been updated so that you will no longer receive cash for relocation offers.
Should you or the BBB have any questions or concerns, please contact me directly at the phone number or email listed below.
Respectfully submitted,
*********************** | Customer Experience Manager, Ombudsman Office
*********************************************
P: ************ | ext: ****** |M: ************
Altisource
P.O. *****************************************************************************************Customer Answer
Date: 10/27/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********. As I stated previously, contrary to the response, I do not have a mortgage regardless of what their client says. In regards to the matter of public records, which do not reflect the comments in the response from Altisource, if anything was done, it was fabricated, falsified and fraudulent. Please also refer to *******************'s affidavit in the registry of deeds in the public records. I do however, appreciate there will be no further letters from Altisource or postings on my property.
Sincerely,
*****************************
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