Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were told the check would be sent by end of the week last week. We still have not received the check or even notification that the check has been mailed. 
  

  Our lease ended 3/31, it has been almost 2 months since our lease ended and we have not been given back the remainder of the security deposit. Please advise when we should receive the check and send tracking info. 

  We have tried resolving this via phone/email exchange and ***** has stopped responding.

  

  Business Response

  Date: 05/30/2024

  We acknowledge the payment has not been sent yet and will cut the check by Saturday and mail out Monday, 6/3/24. 

  

  Business Response

  Date: 05/22/2024

  All County Property Management North Metro disputes this tenant's allegations and slanderous accusations.  

  Importantly, these tenants are not the clients that we serve. Our clients are the property owners who contractually hire us to manage their properties as agent for owners. We owe our clients loyalty and fiduciary responsibility to ensure we are representing their best interests.  The tenants are "customers" and we owe them honesty and accurate information to comply with Georgia real estate law. We do not represent tenant interests. 

  Although the tenants did experience some issues shortly after move-in to their property, those problems were resolved. The complaint from this party stems from the deductions we took from their security deposit at move out from the property.  As part of our standard process for all tenants, we do a thorough move in inspection and move out inspection to capture the before and after conditions of the home. These tenants left the home very dirty and damaged several walls, and we charged them for a deep cleaning and also wall repair. Since Georgia Landlord-Tenant law requires us to make these claims within three business days of the tenant move out, we at times need to charge estimated amounts for cleaning that *** exceed the actual cost of the work to be done.  We use standard estimate amounts for cleaning, carpet cleaning, rekey, wall painting, flooring damage, etc. and apply these consistently across all tenants to ensure we are being fair. That is the process we used for these tenants. 

  In this particular case, we charged for deep cleaning of the home and also the kitchen appliances which were left very dirty by the tenants.  All of these dirty property conditions were well documented in photographs which were shared with the tenants through a Dropbox folder. The actual amount of the cleaning came in less than the estimated amount which we charged as part of the security deposit claim, which is what the tenant references.  We will refund this difference as soon as possible and have not retracted any commitment to doing so. The original cleaning estimate of $600 was in fact accurate, because we had to send the cleaning company back for supplemental cleaning since the newest tenants to the property believed the home still had excessive dirt/filth left by the tenants who submitted this complaint. 

• Initial Complaint

  Date:05/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After 4 years of renting NEVER missing payments, we were told two days before my SURGERY removing major organs, that All County Property Management North Metro had already scheduled a walk through with a potential buyer for our rental. Guess what day they took the liberty to schedule it without asking us? The very day of my SURGERY on April 28 2023. I told them it was unprofessional to try that day as my health took priority over their entitled ignorant assumption to walk through without properly ASKING ** FIRST. I asked that they wait a few weeks to reschedule. Fast forward to ********************* lying and keeping us in the dark until the very last minute of the sale on May 23 2023. No keeping us updated as to their plans for our lives. No decorum or professionalism or simple human decency to let us know what the new owner planned. *********************** told them not to renew our lease as a CONDITION of buying the property even though we had already signed and sent it back beforehand.I had to contact **** in which to discover he had been informed we would be MOVED OUT by May 31st. Imagine how terrified and sick I was. I'm a mother to two small children. This is a disturbing nightmare. I cannot sleep. I'm having terrible belly and head pains. ANXIETY issues from these ppl. Distraught. I NEVER MISSED a PAYMENT. This is how they treat good, reliable tenants. When we moved in, the place was INFESTED w/ WATER BUGS and German roaches. We had RATS or SQUIRRELS in the walls they never found and eradicated. Upstairs main bathroom tub was rotting. I reported via e-mail and they NEVER fixed it. They never fixed a multitude of issues. I have many e-mails as evidence of them being slum lords. Gross We'll be seeking a Tenant Attorney for Unethical Business Practices. We CANNOT move due to HARDSHIP. How can they do that? Now the new owner doesn't care I had surgery and still recovering. I cannot lift anything to help move or I'll tear internal stitches and bleed out. No place to go!

  

  Business Response

  Date: 06/07/2023

  Hi ******, we understand your frustration regarding this sale of the home to a new buyer. 

  Please note the following:

  1. All County Property Management North Metro was the authorized agent for the former property owner and is bound by Georgia Landlord Tenant Law to oblige the terms of our contract with former property owner.
  2. All County Property Management North Metro was advised by the former property owner that he was looking to sell this property and three other duplex units in the community to a new property investor.

  3. All County scheduled walk-through inspections with the former owner and buyers in May so buyers could evaluate properties for purchase.
  4. During April and **** All County consulted with property owner and tenants on lease renewal terms, separate from former owners intention to sell the property.  
  5. Prior to former owner accepting a purchase offer from property buyers, owner approved lease renewal offer to tenants, and All County drafted and submitted lease to tenants to sign.
  6. After tenants signed lease and prior to All County signing the lease on behalf of the property owner, the former property owner instructed ** to not move forward with lease renewal, since new buyers wanted to have all units vacated as soon as possible after property sale.
  7.  All County advised tenants that former property withdrew lease renewal offer and lease would continue on a month-to-month basis. 

  8. Former property owner advised All County that new property owner could give notice to tenants to vacate property if that is what new property owner wished to do. 

  9. Regarding any outstanding maintenance issues, All County has diligently responded to all submitted maintenance requests and completed repairs as authorized by the property owner. Since All County does not own the property, any and all maintenance repairs must be approved by the property owner.

  10. All County has no relationship or contract with new property owners and is not able to represent, advise or act on behalf of new property owner to mitigate tenant hardship under new property ownership.

  
  We do empathize with the significant challenges that this unexpected, but valid sale of the property has presented to the tenants, and we wish them well in the future.