Complaints
This profile includes complaints for Bird's Eye Roofing Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/23/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 5/6/2022 I purchased a contract to replace my roof at Lowes Homes Centers, LLC **************************************************. **************************** project specialist Honored a contract from 2021 that was made up by ******* who retired. Birds Eye roofing company accepted that contract . So far Two no shows without any communication to Lowes insulation support team or myself. I contacted Birds eye roofing company and received a call from *********** who stated that he should have contacted Lowes a long time ago and told them that he already had five houses and was backlogged and we dropped The ball when it came to your House . The first no show for replacement of my roof was on 7/6/22 The second 7/23/22. I paid in full and it is going on three months.I understand that the pandemic has some business back ***** but it doesnt give an excuse for being unprofessional and dishonest . It must also be noted that I have not received not one phone call from Lowes installation support about this matter. Insulation support. **************
Business Response
Date: 07/25/2022
This complaint was posted on the wrong Bird's Eye Roofing company. This customer is located in ******* and we have never done business in *******. I would guess the company in ******* is not accredited and they posted to our account as an error. Please call me at ************ if you cannot remove this from our page as it was not our company that deserved the complaint. Thank you.Customer Answer
Date: 07/26/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************
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