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Business Profile

Web Design

Powerful Professionals

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Web Design.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/19/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business wrongly charged me $2500 on June 16th, 2024 for a subscription that had been inactive for nearly a year. I reached out after noticing the discrepancy, and followed up several times through their website with no response. A few months went by and I eventually reached out to the business owner via social media in November. She assured me she would look into it, but it is now February and I have had zero resolution and she is now ignoring my messages. I would like the money that was taken without my permission from my bank account returned to me. I am incredibly frustrated and annoyed at how long this has taken and how much of my time has been spent following up.

  • Initial Complaint

    Date:04/01/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My credit card has been debited for $1,497.00 on 01/07 by Powerful Professionals under the reference 244921607000HT8EM with a phone number **************. I called but I was not able to talk to anyone. I did send a message and I received a response saying that my husband did subscribe to a one-year contract that was canceled shortly after. The charges are for that subscription. I send back a text saying that since there is no yearly subscription, my credit card should not be debited. I asked them to reverse the charges and I asked them to send me a copy of the executed contract signed by both parties. They are not responding anymore.It would be greatly appreciated it if you can help me to recover the sums which is unfairly debited from my credit card.I am looking forward to hearing from you and I thank you.Sincerely,***********************

    Business Response

    Date: 04/05/2024

    We are writing in response to the complaint filed by **************************** regarding a charge on her credit card under reference number 244921607000HT8EM. We appreciate the opportunity to address her concerns and provide clarification on the matter.


    ******************* husband, **************, enrolled in our Power ******************** business coaching program on December 7, 2022 after attending ************. Upon his request, his membership was promptly canceled on January 23, 2023. As per our standard terms and conditions, memberships are non-refundable, and no refund was requested in this case. The charge in question was for his monthly payment for Power ******************** and it was processed in accordance with the terms agreed upon at the time of enrollment.


    We want to assure the Better Business Bureau that we take customer complaints seriously and strive to resolve them fairly and promptly. Our team is committed to providing excellent customer service, and we are here to assist *************** with any further questions or concerns she may have.
    Thank you for bringing this matter to our attention, and we appreciate your assistance in resolving this issue.


Powerful Professionals is NOT a BBB Accredited Business.

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