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Business Profile

Wireless

AFNET

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As of 2023-10-04, I was notified of an account opened by ********************** without my consent and/or the required proper identification documents for opening an account. This account was opened without my knowledge and AFNet should terminate this factitious account immediately. Proper procedures were not followed by AFNet which resulted in an opened unauthorized account. Additionally, AFNet has not been accessible via phone and has not returned calls or voicemails after several attempts.This company should be flagged and reported to the business bureaus for faulty, irresponsible & negligible practices. Honestly, I'm not even sure if this is a legitimate company considering the events and the inaccessibility of reaching a representative during regular business hours. However, I am requesting for the president or director of this company to contact me as soon as possible in order to extinguish this account that's opened in my name and to provide information and the necessary details surrounding this event to report to other appropriate agencies for fraud reporting & compliance, recovery, and prevention purposes.Your immediate response will be expected & greatly appreciated. Thank You!

AFNET is NOT a BBB Accredited Business.

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