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Business Profile

Mason Contractors

Beasley Landscaping LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/29/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On *** ** Beasley Landscaping claimed all services were rendered. We pushed back indicating the back yard was to be leveled as well. The GM of this company claimed all services rendered. On *** ** the GM and the landscaper, who actually did the work, came to our home to review the situation. An important fact here is that it had rained all morning, and the ground was saturated. The GM asked my husband if he wanted him to level the ground. My husband said yes. After the first pass with the machine it was obvious he was sinking into the ground making the situation even worse. He finally stopped leaving the back yard in worse shape than when he came. He's now refusing to come back and make it right. We paid close to $10,000. for services which did not include the pavers as we purchased those separately. In reading the contract we interpret that leveling and seeding were part of the discussion. We don't even need the seed, but has to be graded. The GM indicates it at their discretion. Any attempt to speak with the owner has been rejected.

    Business Response

    Date: 05/30/2024

    We have reviewed all complaints and negotiated with common partnership how to address matters with our client. Client's assessment and resolution has been scheduled and emailed to the client. Client has been amicable with us after our office reached out several times due to the importance of a unhappy customer. It is never our intention here at Beasley Landscaping to have the satisfaction of settling a unsatisfied client. We hope to resolve all matters responsibly in accordance with timing scheduled, and wish to work with client in the future on any and all needs. We hope this resolves this dispute, please contact as ***************************** ** ** ****** ***** ******** *if any changes arise. May we apologize for all misunderstandings. Thanks again.

    Beasley Landscaping

    Sloan B*******

    Operating Partner

Beasley Landscaping LLC is BBB Accredited.

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