We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Home Builders

SRE Homes, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Builders.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/13/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    4 year old roof has shingles blowing off. Possibly due to poor workmanship & old shingles being used. Spoke to **** ***** (the builder) on November 1 and he told me he would call the Roifing Contractor and he would call me back. I have left 3 messages and my husband has left 1 message, I have emailed him & texted him once and can not get any response. I gave several shingles blown off and more damaged shingles that need replaced.

    Business Response

    Date: 11/22/2024

    This is in response to Complaint ID ********.  The complaint concerning the roof on a new home sold and closed with the complainant 12/11/20.  At the time of closing, the purchaser signed a statement as follows: "Purchaser hereby acknowledges that all punch list and walk thru items have been satisfactorily completed from every list prior to closing with the exception of: She wrote "none".  The statement was signed and dated 12/11/20.  Also, at time of closing, the purchaser signed for receipt of the warranty book provided with information regarding the one-year builder's warranty.  A home inspection obtained by the purchaser from Blueprint Home Inspection dated 12/3/20 covered items including the roof.  As I understand from verbal communication, the purchaser thought shingles blowing off was caused by recent storms in the area and when her insurance company was notified, the claim was denied.  Also from verbal communication, I understood a roof contractor was then contacted by the purchaser and the roof contractor told her she needed a new roof at that time.  







    Customer Answer

    Date: 11/22/2024

     
    Complaint: 22542966

    I am rejecting this response because:
    What **** ***** responded with was not true. First of all the shingles are defective and I was told by a contractor and engineer that it was poor workmanship and the shingles were probably purchased in bulk and have sat in a warehouse for a long time. Also, I never told him that insurance denied the claim, I never discussed that with him at all. Also, we had several shingles that wind had blown off before we ever closed on the house that had to be replaced &  the roof was new. I spoke to **** ***** and he told me that he would speak to the roofing contractor and call me back, after a week I called him several more times and my husband also left him a message and I texted him and he would not respond. My neighbors home was also built by SRE Homes LLC , **** ***** and they too have shingles blown up from wind. These roofs are only 4 years old and shouldnt be blowing off so easy. I also never signed anything that said I had no issues because after several visits from his peers at the fire department my home was still NOT repaired property and all items were not repaired. If he wont stand behind his work and get my roof replaced I will seek legal advice and file suit.
    Sincerely,

    ******* *******

    Business Response

    Date: 12/04/2024

    Attached :

     

    closing disclosure showing purchaser as ***** ****

    statement signed by ***** **** with date of closing 12/11/20 and notarized

    cover page of Blueprint Home Inspection for Ms. ******* dated 12/3.20

    Customer Answer

    Date: 12/05/2024

     
    Complaint: 22542966

    I am rejecting this response because:
    If you look at the Inspection report clearly shows missing shingles on the roof when we closed on the home on 12/11/20, and we reported it on our form that was gave to us by **************. Also, the form signed at closing was before those ******** were replaced. The shingles used were old and if the builder doesnt want to make it right then I need the roofing contractors information so he can. The inspection report done by my home insurer shows the whole roof needs to be replaced, but since it is from poor workmanship and the nail gun turned up to high that the wind is blowing them off. My husband & I would like to meet with **** ***** & the Roofing Contractor to discuss this matter & agree on a solution. If not, I am going to file a lawsuit against **** ***** & the Contractor.

     

    Sincerely,

    ******* *******

SRE Homes, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.