We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Moving Companies

Pink Zebra Moving of Athens

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to file a complaint against Pink Zebra Moving company for damages to my hardwood floors and misplacement of my items during my recent move.My move was conducted on 4/27/23 and 4/28/23 I paid Pink Zebra Moving $2,975.00 Pink Zebra was to move our possessions from ****************************************, Athens ** ***** to *********************************************************During the move, Pink Zebra employees caused damage to our antique hardwood floors which were in pristine condition. Damage to the floors was widespread and extensive, caused by Pink Zebra employees dragging heavy furniture across the floors without any pads or protection. The floors now have deep scratches, gouges and scuff marks that cannot be repaired without replacement or complete refinishing. Items were misplaced during the move, including couch legs. The two single beds and the ** were not assembled even when asked to do so. On the second day of the move, items were left outside on the lawn when neither my wife nor I were present. These actions showed a complete lack of respect and responsibility towards us as customers.These issues were brought up with Pink Zebra management on the day they occurred, but were not properly addressed by coordinator ***********************. We were charged for the complete cost of the move without being sent a final invoice. Pink Zebra charged our credit card on file without any notification of the final amount. This also speaks to a lack of professional conduct, and obvious urge to avoid any further contact with us since they had damaged our floors.In the weeks that followed, we attempted to contact Pink Zebra by both phone and email. We also sent a formal letter of complaint via email. All of these attempts were met with no response from Pink Zebra, even though numerous voicemails and emails were left urging them to do so.For the damage to our floors we received a repair estimate from ******************* of ******* in the amount of $6,120.

  • Initial Complaint

    Date:07/27/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable with this debt with Republic Finance . I do not have a contract with Republic Finance. They did not provide me with the original contract as I requested.

Pink Zebra Moving of Athens is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.