We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Playgrounds

Stretch Zone Athens

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Playgrounds.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/05/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After a free visit I agreed to a one month trial for $360. I was told by **** that there was no need to read the fine print. I made it clear I only wanted 1 month. I then was billed a 2nd month and called to confirm cancelation. I was told it was being looked into. Then a 3rd month I was billed. I have tried to communicate with the business and being ignored. I have also asked for confirmation of no additional charges.

  • Initial Complaint

    Date:01/12/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went in for the complimentary session on 8/15/23. I was interested in coming back a couple of times and was told that I had to join some sort of membership or something. I was asked to pay $360 up front a few sessions for some reason. I don't even know why I did,I am not very good a saying no, I try to be nice. I was told that I could cancel anytime without any issue so I felt ok in agreeing to the membership thing. Not long after that day, I had a medical emergency and would not be able to use the sessions in addition to not being able to afford them with the new medical bills that I am responsible for. I cancelled and asked for a refund, the next day they charged another $360 on my credit card. I disputed the charges on my credit card and contacted them and asked for my money back and explained my situation. I was told that they would work with me but would have to wait for the funds to be returned to them by the credit card company. I waited and waited and nothing. Now they will not return my calls nor will they respond to my emails. I have an email where the manager said he would refund my money but here we are. He and the company ghosted me. As it turns out, based on what I received from the credit card company in response to my dispute, I apparently signed a contract that can only be broken if I am dead or they go out of business. Other than the free session, I never received any service from Stretchzone. I had never even seen that "contract" before my credit card company forwarded it to me. I was just told to sign a little signature pad on the desk. I never received a copy of this "contract" and was not fully told of its terms. I do not see how it can be legal for them to force someone to sign a "friendly" "contract" that allows them to steal from their customers and not provide a service. This is wrong and predatory and abusive. No company should be allowed to trick someone to sign any sort of agreement that can only be cancelled by death or dismemberment.

    Business Response

    Date: 01/16/2024

    ***********************, owner of Stretch Zone Athens 

    Customer Answer

    Date: 01/16/2024

     
    Complaint: 21133425

    I am rejecting this response because: As is clear in the email communication that I provided, the manager, *****, has communicated to me that I would be refunded. It is unacceptable that your business would lie to customers in this manner and not even honor your contract terms. This is theft and breach of contract. I received no service, I have a disability preventing me from receiving service. How is it that you do not honor the contract nor the word of the manager.

    Sincerely,

    *********************

    Business Response

    Date: 01/24/2024

    ***********************, Owner Stretch Zone Athens. Our Gm has been dealing with *********** on this for 6 months.  She came in for the free consultation obviously she liked it because she signed a 3month contract and bought more sessions. Some time after that  in the second month of her contract she claimed she was in an accident and couldn't use the sessions and wanted the contract canceled, which we did. Then she demands her money back for all the sessions she didn't use. Our GM reached out to her multiple times, we did not ghost her as she claims, we have proof of multiple emails,texts and phone calls. When we occasionally got her on the phone to discuss this matter my employee was only met with shouting and incoherent rants. He repeatedly asked for doctors note verifying her accident and if she was able to come into the studio to use the sessions she paid for. She never produced the doctors note and then decide to do a charge back on her credit card. She lost that appeal with her CC company because they verified it was a legal and legitimate contract. So she's angry and lashing out. In one of her rants she admitted it was not an accident but an assault and then she was involuntarily hospitalized for a period of time. She claims all of this but has still offered no proof. She then proceeds to leave this negative complaint and one on ****** also. We cancelled her contract as she asked, she also claims that our GM would refund her second month, which he has no power to do without my authorization. *********** has been open for 2 years with multiple 5star reviews and had a 5.0 rating until her unjust and negative review hit last week. I then reached out to her and asked her to remove these negative reviews and I would refund her 2nd month of the contract and also stated I could not refund the first month but would be happy to allow her to let a family member or friend use those sessions. She refused. We have tried to work with her to no avail, as far as we are concerned this matter is closed, we will respond to her negative reviews publicly and move on.

    Customer Answer

    Date: 01/29/2024

     
    Complaint: 21133425

    I am rejecting this response because: I informed this man of the reason I needed to cancel, because I am unable to allow anyone to touch my body after an assault that took place right after I visited stretchzone and signed what I thought was a just a membership thing because I had been told that I had to join the membership to use their service. I have spoken with the manager and was told that I would be refunded and I did not yell or scream and I do not appreciate that characterization of me. I cannot believe that this is how assault victims are treated by stretchzone. Why on earth would I ever send a friend or family member to this place that has revictimized me over and over and over now?  The contract says that if there is a medical condition that prevents a person from using the service then they will issue a refund for those services that were not received. But they will not even honor their own contract. If they do not believe that PTSD is a medical condition, then they need to revisit their understanding of medical conditions and disabilities. 

     

    Sincerely,

    *********************

Stretch Zone Athens is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.