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Business Profile

Shuttle Bus

Groome Transportation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Shuttle Bus.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I arrived to the *************** and due to delays no under my control including plane delays and construction at the *************** me and another woman were late to the shuttle. We were told at 1 AM that there were no more shuttles and nothing they could do. Upon contacting the Groome at my location in ******** I was denied and refused a refund.

    Business Response

    Date: 07/31/2024

    We are sorry about the delays you had while trying to get to our service. We are going to refund you your $52.00. We hope you will continue to use our service in the future. 

  • Initial Complaint

    Date:05/04/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 2 I placed an reservation and the next day something occurred beyond my control I would not have a caregiver for my relative I have ridden with groome several times before and never had to cancel but theyre cancellation policy is ridiculous especially when you dont know what or when youll be traveling again and they want you to accept a credit to use or tell you someone else can use it If I pass away theyll have $ not entitled to them how can a shuttle service keep your $ and you gave ample notice then theyre quick to say you agreed to the terms Will the terms are ridiculous

    Business Response

    Date: 05/07/2024

    We apologize you were not satisfied with the experience you had with Groome Transportation. We do have a cancellation policy that states we do not do refunds, but we will give you a credit to use within the next year. We understand situations come up unexpectedly so we are going to give you a full refund of $104.00. Please contact our office with any other concerns or questions. 

    Customer Answer

    Date: 05/07/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

Groome Transportation is NOT a BBB Accredited Business.

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