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Business Profile

Yoga Studio

Yonder Yoga
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/28/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: First month $40 new member special - Jan 26, 2025 - This transaction took place in person. The employee told me that if I did not want the membership to renew, I could cancel it right then and there so it would not auto-renew. I decided to do that at the recommendation of the employee.I was charged an auto-renew for the amount of ****** on Feb 26, 2025. I did not use the services at all during this billing period. I emailed the company and let them know what had happened. The refunded the account to my "account balance", but there is no way to transfer this back to my card on file on my end. Today May 28, I contacted the company through email to let them know I wanted the amount refunded to my actual bank account. They refused, stating that I could use the money to purchase classes but that it could not be refunded to my card because I did not email them to cancel the membership. I let them know that the employee had stated that she had canceled my membership. If she had told me I had to email the company, I surely would have done that. This was a miscommunication on the company's part. They now refuse to resolve this and are not replying to my emails.

    Business Response

    Date: 05/29/2025

    ******** purchased an auto-renew membership at Yonder Yoga and executed the attached membership contract which states that all cancelations must be made via email at least 5 days prior to the renewal date. She claims she "canceled with someone at the front desk" which is against our policy and she has no proof other than her word. Further, that is not the cancelation process outlined in this email. As a courtesy, we gave her a voucher for the membership fee to use towards a package that better suited her needs which went above and beyond what we state in the contract. We require all cancelation requests in writing to protect our business from false claims such as this. 

    Customer Answer

    Date: 05/29/2025

     
    Complaint: 23388353

    I am rejecting this response because: I canceled in person and have another witness of this. 

    Sincerely,

    ******** ******

    Business Response

    Date: 05/30/2025

    We do not process membership changes or cancelations in-person or over the phone - as detailed in our legal and binding membership contract, all cancelation request must be made in writing via email to ******************************* at least 5 days prior to the renewal date. 

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