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Business Profile

Accountant

Tru Tax Accounting Solutions

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint type

  • Initial Complaint

    Date:08/26/2023

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Horrible experience! Do not trust this company. I would advise anyone to steer clear. A representative of Tru Tax Accounting Solutions. ***************************** prepared and filed my 2022 Federal Tax return. I never received all of my money, only a small portion. $764.09 out of $2,124.00 was received. ***************************** has been telling me that the rest of my refund is coming since March 2022 however I keep receiving excuses. The *** issued my funds back on March 15, 2023. I recently discovered by contacting **************** (3rd party used by *****************************) was used to intercept my refund and pay herself $1200.00. ***************************** stated her fee is $175.00. I have emails and text messages of all conversations. **************** has also mailed me documentation as proof. Now that ****** is aware that I have contacted **************** and requested for her to send me my misappropriated funds, she is no longer responsive. This entire ordeal has caused me financial hardship and stress. I continued to be misinformed about when I would receive the rest of my refund, when in fact it was misappropriated. I have yet to receive my full refund.

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