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Business Profile

Accountant

Tru Tax Accounting Solutions

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/26/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Horrible experience! Do not trust this company. I would advise anyone to steer clear. A representative of Tru Tax Accounting Solutions. ***************************** prepared and filed my 2022 Federal Tax return. I never received all of my money, only a small portion. $764.09 out of $2,124.00 was received. ***************************** has been telling me that the rest of my refund is coming since March 2022 however I keep receiving excuses. The *** issued my funds back on March 15, 2023. I recently discovered by contacting **************** (3rd party used by *****************************) was used to intercept my refund and pay herself $1200.00. ***************************** stated her fee is $175.00. I have emails and text messages of all conversations. **************** has also mailed me documentation as proof. Now that ****** is aware that I have contacted **************** and requested for her to send me my misappropriated funds, she is no longer responsive. This entire ordeal has caused me financial hardship and stress. I continued to be misinformed about when I would receive the rest of my refund, when in fact it was misappropriated. I have yet to receive my full refund.

Tru Tax Accounting Solutions is NOT a BBB Accredited Business.

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