Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/20/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This "business" has been contracted by ********** to manage our HOA. She does not respond quickly to legitimate concerns, and does not enforce bylaws despite repeated reports about the same issues again and again. When ***** does reach out to homeowners who are violating the neighborhood bylaws, she gives out the address of the neighbor who reported the issue, violating anonymity and pitting homeowner against homeowner.Horrible company!

  Business Response

  Date: 02/22/2024

  SMGmanagement of Atlanta understands and appreciates your concern about your community. We have reviewed your communications and find that you have emailed ** ten times since you moved into your home on October 24, 2023. In all but one instance (response delayed due to office closure for Federal holiday), your email was responded to the same day or within twenty-four business hours after receipt. The majority of your emails concerned your displeasure about neighbors trash containers left in view of the street. We acknowledged your concerns and explained that community inspections occurred bi-monthly and homeowners are notified of any non-compliance issues in accordance with the process outlined in the Associations governing documents. We also acknowledged that while technically a violation of the Community Use Rules, the topography of the lots within your subdivision made it difficult for some homeowners to store their trash containers completely out of view of the street and they were being stored at the garage. In an attempt to moderate the number of trash container violations, broadcast covenant reminder emails (4 since 10/1/2023) were sent to all homeowners advising them of the need to place their trash containers inside the garage, behind a fence or other HOA approved enclosure, or behind landscape material.
  We take seriously the confidential nature of all homeowner information. No homeowners contact information is shared with other homeowners. No complaints received by individual homeowners are shared with other homeowners as originating from anyone other than management company. All communications about issues or complaints received come from the management company without identifying any other party. There are no exceptions to this policy.
  We have emailed and spoken to you directly about your concerns. If you have further questions, you are encouraged to reach out to us again.

  Customer Answer

  Date: 02/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:07/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  HOA personnel- ************************* unresponsive to residents concerns. Emails go unanswered. Grass in cul de sac looks unkempt and can make it unhabitable for residents.

  Business Response

  Date: 08/05/2022

  Response to Complaint # ********
  The complainant is a resident of a subdivision that is not completed. Houses are still being constructed, and the subdivision is an active construction zone. The area complained of is located in a cul-de-sac that does not contain homes, although at one time the Developer considered extending the road to enter and expand construction to another phase of the subdivision. That plan was abandoned and the area surrounding the dead-end cul-de-sac was graded and grass was sown to prevent erosion. Because of the topography of the land in that cul-de-sac, no homes will be constructed in that area. The area will remain unoccupied.
  
  Due to the inordinate amount of rain in recent weeks, the grass grew faster and higher than expected. Because this is an unoccupied portion of the subdivision with no homes under construction or planned for the area, it does not fall in the portion of the subdivision that is routinely inspected by the management company. In addition, the area in question is not visible from the occupied portion of Noblewood. On July 17, 2022, SMG did inspect the area and immediately requested a service quote from the subdivisions landscape vendor to cut the grass and then maintain the area. Again, due to heavy and consistent rain, the work was delayed, but was completed on July 29,2022. The area was inspected on July 31, 2022, to confirm the cutting.
  
  The complaining Homeowner wanted sod instead of grass planted on the area. No unoccupied common area of the subdivision contains sod.The area has been placed on the landscape vendors schedule for regular inspection and maintenance.
  
  *************************, Property Manager
  SMGmanagement of Atlanta LLC