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Business Profile

Administrative Services

SMG Management of Atlanta LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Administrative Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/20/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This "business" has been contracted by ********** to manage our HOA. She does not respond quickly to legitimate concerns, and does not enforce bylaws despite repeated reports about the same issues again and again. When ***** does reach out to homeowners who are violating the neighborhood bylaws, she gives out the address of the neighbor who reported the issue, violating anonymity and pitting homeowner against homeowner.Horrible company!

    Business Response

    Date: 02/22/2024

    SMGmanagement of Atlanta understands and appreciates your concern about your community. We have reviewed your communications and find that you have emailed ** ten times since you moved into your home on October 24, 2023. In all but one instance (response delayed due to office closure for Federal holiday), your email was responded to the same day or within twenty-four business hours after receipt. The majority of your emails concerned your displeasure about neighbors trash containers left in view of the street. We acknowledged your concerns and explained that community inspections occurred bi-monthly and homeowners are notified of any non-compliance issues in accordance with the process outlined in the Associations governing documents. We also acknowledged that while technically a violation of the Community Use Rules, the topography of the lots within your subdivision made it difficult for some homeowners to store their trash containers completely out of view of the street and they were being stored at the garage. In an attempt to moderate the number of trash container violations, broadcast covenant reminder emails (4 since 10/1/2023) were sent to all homeowners advising them of the need to place their trash containers inside the garage, behind a fence or other HOA approved enclosure, or behind landscape material.
    We take seriously the confidential nature of all homeowner information. No homeowners contact information is shared with other homeowners. No complaints received by individual homeowners are shared with other homeowners as originating from anyone other than management company. All communications about issues or complaints received come from the management company without identifying any other party. There are no exceptions to this policy.
    We have emailed and spoken to you directly about your concerns. If you have further questions, you are encouraged to reach out to us again.

    Customer Answer

    Date: 02/22/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************

SMG Management of Atlanta LLC is NOT a BBB Accredited Business.

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