Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/23/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went into ****** to the swissport cargo pick up place to pick up a dog that came in from ****** ******* the lady behind the counter gave me an invoice and told me I only had to pay $40 so that invoice included $40 I believe tax Plus a $15 credit card usage fee when I get done paying the $40 she went back did some other paperwork and came back and she says I've made a mistake you still owe us $110.00 and so she made me make a second payment for $110.00 I get charged another $15 fee that I should have only been charged $15 fee once instead of two times it was her mistake because I would have made one payment all at once but instead I had to make two payments instead of it cost me $15 it cost me $30 I sent numerous emails to them ask him to refund the $15 and they keep blowing me off saying that I don't deserve a refund which I don't think it's fair because I wasn't the one who made the mistake I was the one paying the bill and I was doing what I was told if the lady had told me it was $150 that would have made one payment for $150 not a payment for a $110 and a payment for $140 I feel I've *** defrauded not to mention the dog that came from ****** ******* who have been sitting in the crate since 4:00 ****** ******* time had to sit there for two extra hours for this lady couldn't do correctly her job thank you for your assistance with this ......*******************************

• Initial Complaint

  Date:09/07/2022

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am in desperate need of assistance. Swissport handled 3 pieces of our luggage for TAP Air Portugal on August 5 as we were headed for a cruise out of Barcelona. We had AirTags in all 3 pieces. We never received our luggage as it was sent to ****** where it remained for 3 weeks until someone at Swissport (2 phone calls spanning a week) finally called to say they had the bags and were planning to Fed Ex them. Even worse, the bags we did receive were tagged to go from ****** to ******. Honestly, ** in disbelief at how things were done wrong at every step in the process. We received 2 bags but the third is sitting at the Fed Ex facility (we only know this because of the AirTags) but Fed Ex will not help us because they need a tracking number which Swissport cannot/will not give us. Im also told by Fed Ex that had Swissport shipped correctly (1 account # with 3 tracking #s) this wouldnt be an issue. When my husband called Swissport last week he was told there was nothing they could do because they were no longer in possession. Fed Ex says to call Swissport. Swissport says to call Fed Ex. Swissport has done nothing to assist. When they were still in possession of the bags, my husband flew to ****** to try and get them but were told by a team of very rude Swissport employees that they could not help him because the bags didnt originate from ******. We are from *******. If they were in possession of the bags, not sure what us being from ******* had to do with it. I want my luggage and I need someone at Swissport to give me the tracking number they put on my third bag or Fed Ex to actually assist and look. Literally no one will help. I am completely at a loss what to do. I know where the bag is but will not waste more money flying back out to ****** unless I know Im coming back with a bag. I cannot even file a claim with Fed Ex because I have no tracking #!!!