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Business Profile

Airport Equipment

NetTracer

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Airport Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/16/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    HI,Date of the Transaction 04/11/2022 Issue Travelled with ******* and the baggage has been lost. NetTracer is the Baggage resolution party for ******* Airlines Account order tracking number - File number - ATLB695239643 NetTracer ************ is handling the baggage lost claim for *******.This is regarding lost baggage of my parents travelled from ***** in April. Complaint has been filed and a file has been created in April. After waiting for almost 3months and submitting all the forms and available proofs of the contents in the baggage, Finally the person who is handling my case has come up with $140 cash and $300 travel credit. My lost bag cost would be more than $140 and the items I lost in the bag would be easily more than $1500 worth. I could submit only few receipts since my parents travelling from ***** and did not travel with the receipts and for some items we do not have receipts. I did not agree for $140 cash offer and asked the person to connect me to a supervisor. After that tried to reach them many times, but no response to my voice message or messages My total bag has been lost due to Jetblue negligence and lost worth more than $1500 and included whatever the receipts I have (submitted morethan $1000 in receipts) and there are few misc contents which I cannot produce any receipt and the Bag which is worth more than $100. I am not going to accept the $140 and I have option left other than going to file a complaint. I have decided to fight with the airways.I have been waiting for almost 4mo and they are not settling my claim, called many times and left few voice messages no response at all.Thank you *********************** (on behalf of ***********************************)*********

    Business Response

    Date: 09/22/2022

    See attachment

NetTracer is NOT a BBB Accredited Business.

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