We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

App Developers

Appsketiers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in App Developers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/09/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business has been unresponsive and not completed the services and project paid for. The last I heard from them was on 9/19. I was waiting on next steps. I was unsatisfied with the designs and process and never made any headway with the team. I am requesting a full refund for services unused. Ignition phase was paid for on 5/1/2024 in the amount of $495

    Business Response

    Date: 12/10/2024

    We have worked with this client to resolve the situation, and he agreed to remove his review from the BBB upon resolution. However, he was unable to successfully remove it.

    To BBB: Could you please advise on how to have this review removed from your website? We have provided an image of our text correspondence to assist with this process.

  • Initial Complaint

    Date:07/18/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Payments 3/15/2022 - Payment made to Appsketiers for Initial phase of mobile application development (Social Queues) for $479.21 (plus $15.79 PayPal fee)4/28/2022 - Payment made to Appsketiers for Mapping phase of mobile application development (Social Queues) for $6,176.15 (plus $223.85 PayPal fee)11/29/2022 - Payment made to Appsketiers for Development phase of mobile application development (Social Queues) for $30,400.00 Total: $37,055.36 (plus $239.64 PayPal fees)Agreement We agreed to a Business Requirements Document in December of 2022 Estimate for deliver provided at that time was over the phone and 6-8 months Current Status In 11/2023 Appsketiers published my app to the App Store Little to no testing appeared to be done by them Appsketiers has admitted over the phone that the app is not in a usable state based off the requirements document Ive provided a list of all the issues with the application on several occasions to them Response to the issues has been slow at best and consistently creates an additional bugs that render the app difficult to test The basic functions of the Business Requirements Document are not met more than a year and half into developing what should have been a 6-8 month project by their estimate.Response Ive raised these concerns on February 2nd, 2024.They agreed that the clock for bug fixes (3 months of bug fixes included based on the contract) wouldnt start until all parties agreed that its in a user ready state.The app is still experiencing a number of issues and seems to be very far away from being user ready as of 7/17/************* It is apparent that the requirements cannot be met in a timely matter by Appsketiers and I would like a refund as they were misleading on their capabilities to deliver what they promised.Concerning business practices in which they develop using my own accounts and request auth codes sent to me be shared to them. During this time my gmail account they had access to was hacked.

    Business Response

    Date: 12/13/2024

    This dispute arises from a disagreement regarding the overall scope of the build. Our team created a document that clearly outlined the project scope, which the client approved. However, upon delivery, the client not only disagreed with the scope but also claimed she did not recall approving it.

    It is important to note that this disagreement surfaced only after we conducted a full presentation of the product to the client. The presentation was well-received, and the client subsequently signed our final "Release Agreement," which explicitly states:

    "By approving this Confirmation, you agree that the Application has been developed to your Specifications and that you desire to take delivery and possession of the Application from the Developer."

    Our company firmly stands behind the quality and accuracy of our work and views this complaint as defamatory. We have engaged legal counsel to address the matter and pursue removal of the complaint due to several false claims it contains.

    Customer Answer

    Date: 12/13/2024

     
    Complaint: 22004090

    In rejecting this response, I have provided a review of the code as it existed at the time of its initial publication to the app stores as compared to the *** Document to demonstrate the numerous areas where the *** was not met. Please see the attached document for more details but below is a summary:

    Link/Media Sharing: Missing support for media, categorization, and ****** Places API.
    Chat Features: No pinning, deleting, or group management functionality.
    Notifications: Limited triggers and no settings.
    Profiles: Incomplete profile view, no change password, or profile picture uploads.
    Friends: No friend list display or phone contact sync.
    Admin Features: No admin panel for managing users or reports.
    User Reporting: No reporting icon or backend workflow.
    Security: Insecure token storage and lack of compliance features.
    Scalability: No pagination or lazy loading.

    Sincerely,

    Madison *******

Appsketiers is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.