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Business Profile

Aromatherapy

Aroma Paradise

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Aromatherapy.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/08/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 28, 2023, I purchased an metal diffuser for $34.99 from Aroma Paradise at ***************** ** *****. Unfortunately, the product did not perform as intended as it was defective upon using and did not spray mist as intended. Upon contacting the store about the problem, I was told I could bring the product to the store. However when I brought the product, the store did not want to refund or exchange but still took the product. The store staff stated that I would hear back from the manufacturer of the product in 2 to 3 business days, but no one contacted **** had to visit the store multiple times despite leaving my number and calling the store. The store ignored my calls and text messages. Currently, the store has not given back either my product or my money. The store does not want to help and I have to file a credit card claim as I do not have either my product or money.I have enclosed the receipt, the confirmation of staff stating the return of the product, and a text message where they will not offer aid.

Aroma Paradise is NOT a BBB Accredited Business.

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