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Business Profile

Auto Appraiser

Diminished Value of Georgia

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Appraiser.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/25/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/12/2023, I engaged Diminished Value of Georgia, paying $300 for an appraisal valuing my diminished loss at $1800. ***** found the appraisal unreasonably high, resulting in claim denial. Advised by Appraisal Engine Inc to invoke our auto policy's appraisal clause, I paid a $150 settlement fee for an umpire's resolution.However, no umpire was hired. Diminished Value of Georgia settled for about half the appraised loss, bypassing the agreed-upon process and closing our claim unexpectedly. In response, I submitted a Better Business Bureau complaint and held the $150 payment.On 11/6/2023, Diminished Value of Georgia sued my family for $7,500, (50X) the settlement fee and over six times (6x) the total diminished value claim, citing a violation of the $150 settlement contract due to the BBB complaint and payment hold, and continued to pursue taking us to court after we withdrew our initial BBB complaint and hold on the payment.The business owner's lawsuit during the holidays caused undue stress and impacted our Christmas joy and holidays. The lawsuit claim details are publicly available under case 23-M-44492 in ********************************.BBB staff note - this complaint is specific to the fact that the business actually sued a customer for $7500 over a ******************** complaint and $150 payment dispute. This is a second complaint describes the nature of a first complaint but is not a resubmittal.

  • Initial Complaint

    Date:02/23/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is involved in false advertising! I was told it would be $250.00 for an appraisal for my car, yet when I received the appraisal, the bill was for $400.00 when I said something they did no honor the stated price.

    Business Response

    Date: 02/24/2023

    Mr. ******,

    In your submission to us, you stated that you have a numbered vehicle. 

    To adjust the price of your vehicle to reflect this, we need to spend more time on the appraisal than normal, hence the surcharge. 

    Our hourly rate is $300 and that is listed on our website.

    You did not hire us for this appraisal. 

    Thank you for your interest in our company. 

    ************** 
    Manager 

     

     

Diminished Value of Georgia is NOT a BBB Accredited Business.

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