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Business Profile

Basketball Clubs

Atlanta Hawks, Ltd.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Basketball Clubs.

Complaints

This profile includes complaints for Atlanta Hawks, Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Atlanta Hawks, Ltd. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:09/28/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was a season ticket member and requested a new account manager because my current account manager was not giving me the proper information on my account as far as when individual tickets would go on sale, how to purchase tickets at the season ticket holder discount so I was overpaying on multiple occasions on tickets, as well as giving misinfomation in regards to resaling my tickets. Instead of getting me a new account manager the rep closed my account without notice although I signed a contract and have been paying all of my payments on time. I contacted the hawks via email multiple times and got no response and the reps on the phone refuse to pass the call on to a manager. Instead of passing my complaint along to a manager the reps on the phone instead just would pass the information to the account manager who closed my account so that she doesn't get in trouble. I renewed my lease to live in Atlanta for another year becuase of my season ticket package, now I have no tikets and am stuck in Atlanta until my lease is over in May.

    Atlanta Hawks, Ltd. is NOT a BBB Accredited Business.

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