Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/28/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Refund and Exchange Denied Despite Order Delay and Timely Request Complaint Description:I placed an order with Waydamin Merch on March 28, 2025, with the understanding that my items would be delivered within 68 weeks, as stated at the time of purchase. However, my order did not arrive until June 12, 2025, a full 10 weeks after purchase and two weeks past the promised delivery window.Upon finally receiving my order, I found that several items were too small. I submitted a request for an exchange on June 21, 2025 only 6 business days after delivery. However, I was informed that I was not eligible for a refund or exchange, despite being within the stated 7-day policy window.I find this unacceptable. The company delivered the items significantly late, and I fulfilled all requirements for an exchange within the timeframe. I am requesting a full refund for the items that did not fit and for which I submitted a timely exchange request.Desired Resolution:I am seeking a full refund for the items I requested to exchange, as my request was made within the 7-day window. Additionally, I request that Waydamin update its practices to fairly accommodate customers in cases of delayed delivery and timely exchange requests.

• Initial Complaint

  Date:06/04/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Complaint Regarding Unfulfilled Order and Misleading Business Practices Waydamin Merch LLC To Whom It May Concern,I am writing to formally file a complaint against Waydamin Merch LLC regarding an order I placed on March 28, 2025 (Order Number: WM169087). At the time of purchase, I was informed that my order would be delivered within 6 to 8 weeks. As of today, it has been over 9 weeks, and I have not received my order, nor have I been provided with any updates or communication from the business regarding the ******** make matters worse, the owner of the business has publicly stated that our preorders were part of an experiment to collect data. This was never disclosed at the time of purchase. As a paying customer, I find it extremely unethical and misleading to frame paid preorders in such a wayespecially without consent or transparency.I am highly dissatisfied with the lack of urgency, lack of accountability, and the overall poor customer service I have experienced. At this point, I have no idea if or when I will receive the order I paid for, and the business has provided no reassurance or resolution.I am requesting that the Better Business Bureau assist in resolving this matter by either ensuring the prompt delivery of my order or facilitating a full refund.

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 items on March.28th and have yet to receive them. Ive contacted them via email and via instagram, no response. At this point, I want my money back.

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased item on March 8th, 2025. Item arrived with a broken strap in which they offered me to exchange the item. I moved forward with the exchange in which that item did not fit. I had to follow up 3 times to receive a response from their customer service. I was provided with a return label on April 2nd, 2025, in which I shipped the order back and was assured I would receive a refund with 24 hours of my return. I did not receive a refund in which I sent 3 follow emails to their customer service. After no response, I filed a claim with my bank for a dispute. Once filed, I received a response from the business urging me to withdraw my claim to receive my refund. I expressed concern that I would not receive a refund due to the lack of response from the business overall. I withdrew the claim from my bank and provided customer service with a letter of proof per their request. I was told once I provide the letter, they can issue me a refund. I have received no response from the business since providing the letter and I have sent 4 follow up emails with no response. I am unable to reopen a dispute with my bank after withdrawing the claim on the transaction and the business has not responded to me and has not issued me a refund as confirmed. I have attached the email thread relating as well.

• Initial Complaint

  Date:01/18/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with this company, and never received it. I contacted *** and they advised the seller would need to file a complaint due to their process. I informed the company of the issue multiple times and they never responded. Only a blanket email initially. I emailed again several times with no response. They randomly refunded partial payment. I emailed them yet again asking, why is this a partial payment, where is my full refund? They have yet to respond after 6 emails. I would like a full refund, not partial. I have to now file a dispute with my cc. Order WAYDA150900

• Initial Complaint

  Date:12/11/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 items from Waydamin Merch LLC on 11/16/24 for a total of $132.36. On 11/20/24 I received an email stating my order was on the way. By 11/26/24 I received no tracking update so I reached out to Waydamin Support for help. That same day I was told there were no updates on my order, and that Id be compensated with store credit or a replacement item. On 11/29/24 I agreed to receive replacement items for the inconvenience. By 12/2/24 I still hadnt received confirmation that my replacement order was on the way nor did I receive a tracking number. On 12/3/24 I commented on a ************ post the owner, ***** *******, posted stating that I havent not been compensated and that I needed an updated. 12/3/24 ***** ******* reached out via Instagram asking if Id be helped. I sent her screenshots of the email correspondence with her team and she stated that Id be taken care of my that week. That same day, I received a call from **** from the Waydamin Support team and she stated that Id receive my replacement items by the end of the week and that I will receive an email with my tracking info. 12/9/24 I called the Waydamin Support phone number back because I still hadnt received any update on receiving my replacement items. Today is now 12/11/24 and I still have not received an email with any information about receiving my replacement items. Nor has anyone contacted me to communicate further steps towards compensation. Waydamin Merch LLC has exhibited no remorse towards their mistakes and has profited from it. There has been re regard for my compensation as a paying customer and the owner has not taken a hands on approach to correct this occurrence. These businesses practices are unprofessional and Ive exhausted all my options to receive compensation.

• Initial Complaint

  Date:06/10/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased items from WAYDAMIN about two weeks ago, order WAYDA119885. I asked them on two separate occasions for updates on shipping, because the only update I had seen concerning the order was that the shipping label was created and nothing else. They finally, after four days (when claiming the response time was ***** hours) responded to me, to my second attempt at asking where my package is, saying that they had lost my package and is offering me store credit in exchange. I do not want store credit, I want a full refund for their mistakes. They both mishandled and lost my package, and it was never even scanned into the shipping carrier's system. I would like a full refund, and they are not responding to any of my emails asking about the refund I am trying to get. I am escalating it to this point because of the subsequent lack of response concerning this matter and concerning a refund of my money.

• Initial Complaint

  Date:02/21/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a cute mesh set during her *********** drop on February 7th, didn't receive the package till 10 days later, on February 17th. I was super excited to try them on but unfortunately the top fit really tight on me and did not look at all how it was supposed to look as ************************* previewed it on her instagram. It's advertised as very stretchy yet the top part of the set was practically squeezing my chest, it was so difficult taking it off it nearly took a few minutes to pry it off without damaging the material. The bottoms fit fine and was actually the most stretchy of the set. i emailed customer service the same day I had received my order to ask for an exchange, and they got back to me on February 20th, telling me that because it's a final sale item, they cannot offer an exchange nor a refund on my top but had the nerve to offer me a 10% off discount my next purchase as a "courtesy". I'm just really upset right now because I was really excited about this set and couldn't wait to wear it. This is not the first time her brand has been dishonest with sizing, it happened with her moto drop a few months ago and a lot of customers were upset with how their usual size did not fit when purchasing from her brand. I would just like a refund at this point because I will never be shopping here again

• Initial Complaint

  Date:01/16/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 orders with the company, did not receive these orders, had my order misplaced with *** (shipping carrier), and told I was going to get a refund at the end of the week, only to wait until the end of the week and be told that refunds are not offered. I just would like my funds back please.