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Business Profile

Building Materials

Builder's Surplus

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Building Materials.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/29/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    - I purchased a 72x80 Outswing Door on 9/24 - Tried to get some help with delivery on 9/27 since my original driver was in a car accident. No help manager extremely rude. Told I would be charge $10 a day if I did not pick up.- Found a delivery service and sent them on 9/28. After door delivery: Door is bigger than advertised (I specifically asked for rough opening and was guaranteed size), and they gave me Inswing which means installer could not do his job.- Called on 9/29: Manager was rude, she won't do anything unless I pay for another delivery there to cover their mistake (they loaded the wrong door), and when I tried to explain how I did everything I needed to do as customer and they should pay for the delivery exchange, she said she won't do anything unless I get the door there, while laughing at my face and wishing me good luck.- Filed a report with the credit for wring item delivered.

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