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Business Profile

Business Process Management

Infosys McCamish Systems, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Business Process Management.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/16/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a letter on 1-21-25 that a company that Infosys does business with was impacted by a data breach in Nov 2023. I have called 4 times to find out what company that Infosys supports was involved in this data breach. Each time they say they do not have this info and must escalate and say I will be contacted in 3-5 business days. The last time I called I asked for a supervisor and was told that is an another escalation. I would like to know what company was involved in this data breach that I learned about 15 months after it occurred and this company has not supplied this information to date.

  • Initial Complaint

    Date:03/19/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a NOTICE of DATA BREACH dated January 21, 2025 from Infosys McCamish (IMS). The notice seemed suspicious since it did not mention where my data had been breached from. I contacted my local consumer protection agency to confirm the business was legit. ***** at Consumer Protection advised the business was legitimate and that the breach was under a **************** umbrella. I have no life insurance policies. I have called *** on three occasions, each time being told that my questions would be escalated for additional background info and that I should receive a response in 3-5 business days. I have asked to speak to a manager/supervisor and have been told each time that the only way to do that is to have my request escalated. My first call was 01/27/2025; second was 02/18/2025; and third was 03/07/2025. As you can see, there were substantially more than 5 business days in-between my calls. What I am seeking and have a right to know is where did the breach happen, i.e. at what business/company did the breach occur. Unfortunately, breaches are not that uncommon anymore and I have always been informed as to where any previous breaches occurred. This should be no exception! I would greatly appreciate your assistance in holding this business accountable for reporting that information to me. Thank you~Sincerely,***** **********

  • Initial Complaint

    Date:09/12/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received 2 letters from Infosys McCamish stating there was a data breach and my personal information was fraudulently used. I have no idea who this company is. I called the 800 # provided and was left on hold. I looked up InfoSys and called EVERY phone number listed for each of there US locations. Every location had a recording that no one is available. I need more information and this company will not provide it!!!!! Is this company a scam????

Infosys McCamish Systems, LLC is NOT a BBB Accredited Business.

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