We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Cable, Internet and Radio

Yomura Fiber

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cable, Internet and Radio.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Marguerite M

    Date: 07/08/2024

    Wish I could give this company 0 stars. AVOID contracts with Yomura Fiber unless you want to be stuck with them forever. No phone number for customer service - only tickets/email correspondence. I sent a cancellation request 2 weeks prior to the date I needed service shut off. I received no confirmation of the request, and despite sending reminders weekly over email, I still have yet to receive confirmation of the cancellation, and no refund. I have emailed them nearly 10 times over the past 5 weeks with no response until last week. Still no confirmation of service being terminated and no information about the nearly $900 refund I am owed. Unfortunately, I see this behavior is quite common and Yomura, as there are numerous customers detailing nearly identical circumstances in reviews on Yelp. I'll be leaving a review there next. Avoid this borderline criminal company unless you want to be stuck with them for life.

Yomura Fiber is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.