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Business Profile

Candle Making Supplies

Candle Lit Company, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Candle Making Supplies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/19/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Subject: Formal Complaint Against Candle Lit Company I am submitting a formal complaint against Candle Lit Company, located at ************************************. My family and I scheduled and prepaid for three appointments on February 8, 2025. On that date, one family member experienced an unforeseen vehicle issue that prevented her from safely attending the appointment. However, two of us were present for the scheduled 1:00 PM appointment.Upon checking in, I informed the attendant that one member of our group would not be able to attend. Initially, he indicated that the third member could reschedule. I then requested permission to pour the candle on her behalf, as we were present and had already made payment for all three appointments. Another staff member subsequently intervened and stated that all participants must reschedule, as the appointment was booked as a group.Despite my insistence that I should be allowed to pour the third candle since two of us were present, the staff denied my request. This refusal raises concerns regarding the company's practices, as there was no justifiable reason for not permitting me to pour the third candle, especially since payment had already been made and we were on time for the appointment. I believe this situation reflects unfair business practices and constitutes an exploitation of consumers.I am requesting a store credit, as we have already made advance payments to this company and did not have the opportunity to pour the candle. The company received three payments, yet only two candles were poured that Saturday. Therefore, we should have a credit reflected in their accounting ************ Regards,*****

    Business Response

    Date: 02/19/2025

    Subject: Re: Formal Complaint Against Candle Lit Experience


    Dear *****,


    Thank you for reaching out and bringing this to our attention. We take customer concerns seriously and strive to provide the best possible experience for all our guests.


    After reviewing our records, we were unable to locate a reservation under your name for February 8, 2025. To assist you further, could you please provide the name under which the reservation was made, along with any confirmation details you may have? This will allow us to investigate the matter thoroughly and address your concerns appropriately.


    We appreciate your patience and look forward to resolving this issue for you.


    Best regards,
    [***** Stylz)
    Candle Lit Experience

    Customer Answer

    Date: 02/20/2025

    I am responding to company request for more information.  The booking was under ********* **** paid $105.00 for 3 candles on February 8, 2025 appoint time 1pm.

    Business Response

    Date: 02/22/2025

    Subject: Response to Formal Complaint


    Dear *****,


    Thank you for reaching out and sharing your concerns regarding your recent experience with Candle Lit. We understand that unforeseen circumstances can arise, and we appreciate you taking the time to communicate with us.


    Per our company policy, which is outlined at the time of booking, all sales are final, and we do not offer refunds for no-shows or cancellations. Additionally, appointments booked as a group must be attended by all participants as scheduled. As such, we are unable to offer a refund or credit for the missed appointment.


    However, we are happy to discuss a potential rescheduling option with the original ticket holder. If the individual who was unable to attend wishes to explore rescheduling options, they may contact us directly ************** at to discuss further.


    We appreciate your understanding and hope to welcome you back for another candle-making experience in the future.


    Best regards,
    ***** Stylz
    Candle Lit Experience

    Customer Answer

    Date: 02/25/2025

     
    Complaint: 22953996

    I am rejecting this response because:
    This refusal raises concerns regarding the company's practices, as there was no justifiable reason for not permitting me to pour the third candle, especially since payment had already been made and we were on time for the appointment. I believe this situation reflects unfair business practices and constitutes an exploitation of consumers.


    Sincerely,

    ***** *****

    Business Response

    Date: 02/25/2025


    Dear *****,


    Thank you for reaching out and sharing your concerns. We strive to ensure that every guest has a wonderful experience at Candle Lit Experience, and we appreciate the opportunity to address this matter.


    After reviewing the details of the reservation, we noticed that you were not listed as the primary guest on the booking. We have no reservations under ***** *****. For privacy reasons, we can only and will only discuss reservation details directly with the individual who made the booking. However, wed be happy to assist in resolving any concerns if the primary guest contacts us directly. Per our rules and regulations policy as stated, all guests must be present to fully participate in the experience they've booked. This ensures that everyone receives the hands-on instruction and guidance that make our classes special.


    We truly value our guests and are committed to providing the best experience possible. Please feel free to have the original guest reach out so we can better understand the situation and find a resolution.


    Best regards,
    ***** Stylz
    Candle Lit Experience

    Customer Answer

    Date: 03/04/2025

     
    Complaint: 22953996

    I am rejecting this response because: I believe this situation reflects unfair business practices and constitutes an exploitation of consumers.

    I wish to have no further communication with this business. 

    Sincerely,

    ***** *****

Candle Lit Company, LLC is NOT a BBB Accredited Business.

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