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Business Profile

Caterer

Proof of the Pudding by MGR

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Proof of the Pudding by MGR's headquarters and its corporate-owned locations. To view all corporate locations, see

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Proof of the Pudding by MGR has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/26/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am submitting this complaint to formally report a significant service failure by Proof of the Pudding, an *******-based catering and event management company, concerning a booking at their venue, Summit at 8West, located at ******************************************************Incident Details:Booking Date: April 4, 2025 Scheduled Event Date: April 7, 2025 Venue: Summit at 8West Booking Confirmation: Received immediately upon booking via their website Cancellation Notice: Received minutes before the scheduled start time on April 7, 2025 On April 4, 2025, I booked a meeting space at ****** at 8West through Proof of the Puddings website. I received a confirmation, but on April 7, 2025, just before the meeting, a representative from Proof of the Pudding informed me they didnt have my booking due to an internal system error.This cancellation forced me to cancel a well-planned meeting, wasting time, resources, and potential business opportunities. Despite their clear fault, compensation was not offered, just a *************** Information:Company Name: Proof of the Pudding Address: ******************************************************** Phone: ************** Website: *********************************************************** ? ?Venue Information:Venue Name: Summit at 8West Address: ****************************************************** Phone: ************** Website: ***********************************************************venue/8west/ ? ?Desired Resolution:1.Formal Apology: An official apology acknowledging the inconvenience and disruption caused.2.System Improvements: A commitment to rectify the internal booking system to prevent future occurrences.3.Compensation: Reimbursement or compensation for the time lost and business opportunities missed due to their ************* seeking the BBBs help to resolve this issue. Proof of the Puddings lack of accountability and professionalism is unacceptable. I want to address this to prevent similar experiences for other clients.

    Proof of the Pudding by MGR is NOT a BBB Accredited Business.

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