Reviews

Review Details

• Review fromDonna M

  Date: 05/27/2025

  1 star
  My husband and I along with 30 people were dropped off at ************ when we were supposed to be dropped off at **********. He refused to drop us off at ********** despite us showing him our tickets. He also refused to contact a supervisor or anyone to double check. We checked with another driver of another bus from your company who was dropping off his passengers and he confirmed that he should have dropped us off at **********. In addition, when we were getting picked up in ****, we confirmed that this bus would drops us off at ********** by asking an employee so this makes three levels of confirmation (our ticket, the employee at our pick up location in ****, and the other driver of the other bus from your company).This is not customer service or professionalism. We brought him our valid complaints with tickets showing where we were supposed to get dropped off and he refused. We asked that he contact a manager and he refused. I understand there may have been a language barrier but from his replies he knew exactly what we were telling him.He kept saying, "No, this is the last stop" repeatedly. He made no attempt to listen to us, help us, he essentially left us stranded with no recourse.Instead we had to take ubers from the incorrect stop after a long 12 hr day. This was a very disappointing experience as this our first time going to Bottlerock using your services, and a terrible end to my 40th birthday celebration.

• Review fromLauren M

  Date: 05/25/2025

  1 star
  Brides, couples, and anyone planning an important event do not trust this company with your day.We hired CharterUp to handle guest transportation for our wedding, and what we experienced was a complete and preventable failure. The driver showed up unprepared, didnt read the notes in the reservation, and had no understanding of the route or the schedule. Of the six planned stops, four were delayed by over 45 minutes, leaving more than half our guests stranded and causing massive disruption to our carefully-planned timeline.Worse still, the driver failed to read the clear instructions and contact details provided in the reservation. When he realized (too late) that he couldnt access a pick-up location because the company approved a location the bus physically could not reach he panicked and called the bride directly. On the morning of her wedding. Despite being given a designated point of contact to avoid exactly this kind of stress.We made multiple efforts in the weeks leading up to the wedding to confirm these logistics with their team. These delays and issues were completely preventable with even a minimal level of preparation and ******* their credit, the company has verbally admitted faultbut their offer to resolve it has been insulting. Theyve proposed a refund of just 21% of the total cost, plus a discount toward future service (which we would never use). This response in no way reflects the magnitude of their failure or the impact it had on our day.This was our wedding a once-in-a-lifetime event we entrusted to professionals. Their lack of preparation, negligence, and poor judgment added avoidable stress and stole time we should have spent with our loved ones.Please, for your peace of mind do not hire this company. No couple deserves to have their day derailed by a service provider who so completely fails to deliver.

• Review fromJohn C

  Date: 09/15/2024

  1 star
  Hired for shuttle service to graduation, requesting handicap accessible and to be transported onto a military base. 4 days before graduation, I was notified that handicap accessible was not available. 3 days before graduation, they didn't have access pass for ********** and didn't know how to get it. I sent them instructions. I cancelled the shuttle and was not given even a partial refund of the $2000 paid.