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Business Profile

Cigar Bar

BURN by Rocky Patel Atlanta

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/12/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    (Atlanta) I am writing to express my extreme dissatisfaction with the recent experience I had with this company. I was referred by one of my colleagues, so on February 9th, 2024, on my last night of visiting Atlanta on a work trip, I purchased a $25 Montecristo cigar from this establishment, only to discover that it was falling apart shortly after I began to enjoy it.Expecting reasonable customer service, I approached your the owner to rectify the situation. Unfortunately, instead of addressing the issue at hand, the owner of the company attempted to shift blame onto me for the cigar's deterioration. This lack of accountability and dismissive attitude towards a legitimate concern is utterly disappointing.As a consumer, I value transparency, quality, and fair treatment. The way in which my concern was handled reflects poorly on your company's commitment to customer satisfaction. Due to this unsatisfactory experience and the lack of proper resolution, I regret to inform you that I will not be revisiting your establishment in the future.I hope that this feedback prompts a reevaluation of your customer service practices to prevent similar incidents from occurring in the future. Thank you for your attention to this matter.

BURN by Rocky Patel Atlanta is NOT a BBB Accredited Business.

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