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Business Profile

Clothing

Antidote Style

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/21/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a pair of *********************************** pants on Dec 5th 2022 from Antidote for the retail price of $690 not including tax and other purchases. When I called the store in the afternoon of December 14, 2022 to inquire about a return, I was told by the sales associate that the items return would denied since the return period is 7 daysbut I was also told I would be denied the option of exchanging or store credit in leu of a return. The item in question remains in its original purchase condition, with all tags and original receipts to accompany the item per the stores refund policy. Being that this initial conversation was over the phone, the item was not inspected by the staff of the store to confirm the original purchase condition. Coupled with the fact that the sales associate whom I was speaking to confirmed that previous items were returned/exchanged after the 7 day period, the sales associate also went on to say that the manager was unable to provide store credit. I then found that this policy regarding store credit is listed in nowhere on the website, purchase receipt, nor was mentioned during my in person shopping experience. Neither the website or purchase receipt clearly state a policy regarding store credit or a time limit to obtain store credit in the event of a return after the 7 day period. Had I been aware that this clothing store does not offer store credit in the event of missing a very short return window, I would not have purchased this item. Had I also been aware that the store previously offered return/exchange after the 7 day period but was not longer interested in maintaining that same flexibility in regards to my purchase, I would not have purchased this item. I believe the option of store credit in this instance would have been the best acceptable action. However, I am petitioning for a full refund (item will be returned as well) as I believe I may not return to be a repeat client to use store credit given this post purchase experience.

Antidote Style is NOT a BBB Accredited Business.

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