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Business Profile

Coaching

Dr. Sonja Enterprises, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Coaching.

Complaints

This profile includes complaints for Dr. Sonja Enterprises, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Dr. Sonja Enterprises, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/14/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/4/25 I purchased a 3 day Women Speak Grow **** Intense course with Sonja ********* for $97. However, I was charged an extra $55 for another offer that I clearly did not check the box for. I scrolled the page looking for contact information, when I did not find any I immediately reached out to Sonja personally on her IG page. By the next day I checked and she had indeed responded, telling me how that was odd because it has to be clicked on (which I clearly noticed first as it is in an enclosed box separately on the page and stands out) but she did provide me with an email to contact for the refund. I thanked her for responding and even complimented her (she read it without a response or thank you).I received a response informing me that my refund had been initiated and would be issued 48hrs after an event. Well 9 days later with still no word or refund, I once again reached out by email and also to Sonja personally, I informed them that it had been over a week and if I hadn't heard anything by that evening I would just file a claim through my bank. Obviously that upset and set her off because she responded by telling me that's why she doesn't get involved with tech issues now, and how over 400 people had registered already and she basically didn't want to deal with anyone being frustrated because of technology or because "I accidentally purchased something"... basically putting the blame on me as if I made the mistake. She then stated that she instructed her team to refund me the entire $152 instead of the $55 I was disputing! I was completely lost and confused because basically I was denied a service I actually did agree to pay for, not to mention I wasted almost 2hrs of my time listening the first day, as well as several other days, ink and paper from my printer.. all to be wrongfully rejected, removed from the cue, and told to go find another coach to help me.Beyond unprofessional and unethical!!!

    • Initial Complaint

      Date:06/18/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I wanted to speak and coach for a living, and I excitedly signed up with Dr. *********************** Date: May 2023 Initial amount paid for training - $500 (I am not asking to have this refunded)Business commitment - 4 strategy meetings with a coach, access to online training, and monthly meetings with Dr. ********************** Nature of dispute - the training platform did not work, and the workers seemed unable to assist by the time the problem was corrected; it was close to the period when the site would no longer be accessible. I requested a refund and have been asking for one since then. Some of the many emails sent to them are attached for your perusal. I am requesting a refund of $1,997, which was paid for that course. My business has suffered with the time wasted and the money spent on a program which did not work out.I am looking forward to receiving no less than $1,997. Thank you!

    • Initial Complaint

      Date:09/19/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      August 29, 2023, I registered for a 3 day intense speaking course and received the "Congratulations" after processing the registration and survey. Later in the morning I received and email indicating the registration wasn't complete. I contacted customer support where I was told they didn't see my payment and to process it again. I processed it again, with the same outcome of not actually being registered. I contacted customer support again and requested a refund for the two payments (provided then with copy of payment from the bank, twice as they claimed they couldn't open the **** so I sent screen shots) totaling $150.00. The response was that they would look into it and respond, which hasn't happened, Through the email correspondence I was asked if an email address belong to me, which I verified as my work email although I was communicating through my person email, which I registered with and their initial correspondence about not completing the registration came to. I have emailed 17 times with 9 run around responses. I want a refund of the $150 paid for something I never received. And no I did not and do not want to be placed on a wait list. I do not trust them and just want my refund so I can move on.

    • Initial Complaint

      Date:06/14/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ATTENDED A COACHING INFO SESSION VIA ZOOM AROUND MARCH 23, 2023. DURING THE COURSE OF THIS THEY ADVERTISED BMB BOXES WHICH HAD INFO ON COACHING STARGETIES FOR SALE. I PAID $197.00 FOR ONE BOX ON THE LAST DAY AND SHORTTLY AFTER I WAS TOLD THERE WERE NO MORE BOXES LEFT. I ASKED FOR A REFUND FROM THE DRSONJABRANDS COMPANY THROUGH THEIR SUPPORT EMAIL. I WAS ASKED BY THE COMPANY TO FORWARD A COPY OF MY RECEIPT WHICH I EMAILED BACK TO THE COMPANY. I WAS TOLD ON SEVERAL OCCASIONS THEY WERE SENDING TO THEIR FINANCE ***** AS OF TODAY I HAVE NOT HEARD ANY OTHER CORRESPONDENCE OR RECEIVED MY REFUND.

    • Initial Complaint

      Date:01/05/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been reaching out since December 8th for a refund from this company for $55. I emailed a representative from the company and they said " Your refund has been submitted. Please allow 3-5 business days for the funds to reflect in your account.."On December 19th, after following up with this request, the representative asked me if I wanted to use the funds to attend the conference next year (2023). I declined and said that I would just like my refund. I have followed up several times since and I have not received any correspondence back since December 19th, 2022.

    Dr. Sonja Enterprises, LLC is NOT a BBB Accredited Business.

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