We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Collections Agencies

NAA Pre-Litugation Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/08/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received a phone call this morning with my name. They gave me my Social Security number and my address and then explain that I owed Citibank over $43,000 saying that I had open the account in 2008 paid on it to 2018. also called Citibank after a very rude woman From the place, Im complaining about hung up on me. They verified that neither me or my wife have ever had an account with them.

  • Initial Complaint

    Date:09/17/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company called me and spoke in a VERY unprofessional manner claiming I owed a debt to Citifinancial for $936 & unless it was paid by 9pm the same day, then I would be taken to civil ************* clients would be suing for almost $3000. This **************** refused to give me any info & used my maiden name from 26 yrs ago as well as my moms address & last 4 digits of my social! Supposedly it was a debt from ******** financials between ********* but they kept telling me they couldnt provide me with the details,even after I told them them this was definitely not me &?was a case of stolen identity by potentially my mother (whose actually done this before) they really had me going. I explained to them that I need all documents showing any transactions so I can proceed with a criminal case & also prove this debt isnt mine. They Told me I had to pay it by 9 pm same day or it would go to civil court where I would have to have a lawyer for discovery & then I could receive the evidence of the actual debt. I almost fell for it bc the debt they claimed I owed would be multiplied by 4 if it went to court! Fortunately I was able to think level headed enough to record the conversation, making sure to let the caller know I was recording the convo & also making him identify himself, as well as forwarded everything to my lawyer for them to review. My lawyer said he definitely felt like this was a scam especially since I offered to send them a certified check or money order if my lawyer said this was something I should pay and then proceed with Filing suit against my mom,if all this was true. BUT the person on the phone said they could only except a credit card online. I laughed at that point & said serve me papers,I will see you in court! After speaking to my lawyer, he advised the creditor MUST provide the documents requested for the debt in question. This is a scam. The only information I gave was my email address. Fortunately I never gave them my married name of 26 yrs!

  • Initial Complaint

    Date:08/13/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 30th, 2024, I received a hostile call from the company demanding that I pay $8,000.00 for merchandise that they claim their client, *****, says I have at an address that I haven't lived at in 11 years. I then spoke with ************** who had the nerve to negotiate the amount down to $1,500 with payments of $75 / month starting August 10th. I asked for the ***** documents and in short was told I can get them by going into court. I am on dialysis 3 days a week since November 2019 and I had open heart surgery last June 2023. I am trying to get on the kidney transplant list. I want to see the alleged documents with my legal signature for the alleged ***** ****************************

NAA Pre-Litugation Service is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.