Complaints

This profile includes complaints for Revenue Cycle Associates's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Revenue Cycle Associates

  6100 Lake Forest Drive NW Suite 550 Atlanta, GA 30328-6173

  
• 

  Revenue Cycle Associates

  1813 Edwina Drive Vidalia, GA 30474

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/22/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 1/21/2025 Money paid to the business: $284.03 Business commitment: To stop repetitively calling me over a debt collection. I told them I would contact them when I had money to pay them. Nature of dispute: Harassment for bill collection The business did nothing to try to resolve the problem. ****** was the assigned person over my account and I requested she be taken off with the last call she placed to me. She repeatedly called me before 10 am and while I was at work. I asked to stop receiving calls, to communicate anything by email, and to contact them when I had money to pay them or to start a payment plan.

  

  Business Response

  Date: 01/22/2025

  Dear Ms. ****************** style="font-size: 0.875rem;">Thank you for bringing your concerns to our attention and allowing us the opportunity to respond.

  Upon review of your account, we can confirm that the balance in question was paid in full on January 21, 2025. As a result, the account has been closed and returned to our client. Please rest assured that you will not receive any further contact from us regarding this matter.
  

  We apologize if our prior communication did not meet your expectations. It is always our goal to handle accounts professionally and respectfully, and we regret any inconvenience caused. Your feedback regarding the timing and frequency of our calls, as well as your request to communicate via email, has been noted. We will use this feedback to improve our processes and ensure better alignment with customer preferences in the future.
  

  If you have any additional concerns or questions, please do not hesitate to reach out to us directly. We value the opportunity to address and resolve any matters you may have.
  

  Sincerely,

  **** *****

• Initial Complaint

  Date:06/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 6/7/2023 my phone was called at 10:10 am My friend happened to be who picked up the phone, the woman on the line told she was calling for ***************************************, my friend asked what the call was concerning. she stated she had to tell her the call is being recorded, then gave out my full address as if to verify who it was, my friend asked once again what was the call concerning. never once did she acknowledge that she was me or that the information was correct. she only kept asking what the call was concerning. the woman on the phone told my friend the entirety of a account information for **************** that I supposedly have a bill for. she told her the amount and what it was for. My friend who is also a Debt collector knows the laws very well and started to defend me. she told the woman she violated FDCPA and HIPPA by revealing the information without confirming who she was. the woman on the phone tried to tell her that because she "Paused" when she asked about the address, that it verified who she was and proved she was the correct person. when in fact she was not. never once was she mini mirandized, she not only broke FDCPA but also HIPPA and ******

  

  Business Response

  Date: 06/07/2023

  Thank you for reaching out with your concerns. We apologize if you believe your rights were violated. During the call you referenced, it appears that your friend represented herself as you on the phone number we have on file. We had previously discussed this account and verified your information from the same phone number, including past payment arrangements.

  We are not authorized by our client to remove the debt. However, we will make a note on your account to cease further contact from our end. Please feel free to inform us of any additional concerns you may have.

  Customer Answer

  Date: 06/08/2023

   
  Complaint: 20154861
  
  I am rejecting this response because: What you said is a lie, I have never once received contact from your company, and since you like to say otherwise I demand proof of not only contact but verification, that includes the notes on said file and the recording of said call. Never once did she acknowledge who she was. She never confirmed her name or address. Your employee simply stated that because she "Paused" that, that was verification.

  Under the Fair Debt Collection Practices Act, 805(b) states:Communication with third parties

  Except as provided in section ****b of this title, without the prior consent of the consumer given directly to the debt collector, or the express permission of a court of competent jurisdiction, or as reasonably necessary to effectuate a post judgment judicial remedy, a debt collector may not communicate, in connection with the collection of any debt, with any person other than the consumer, his attorney, a consumer reporting agency if otherwise permitted by law, the creditor, the attorney of the creditor, or the attorney of the debt collector.

  Furthermore, the employee stated that the Debt was for a ********************* which means by giving out the information of the debt you have also broken HIPPA laws :

  A covered entity may not use or disclose protected health information, except either: (1) as the Privacy Rule permits or requires; or (2) as the individual who is the subject of the information (or the individual's personal representative) authorizes in writing(45 C.F.R. 164.502(a))

  You must remove any negative impact from a ************* immediately, 

  Sincerely,
  
  ***************************************

  

  Business Response

  Date: 06/08/2023

  **************************,

  Thank you for addressing your concerns. I appreciate the opportunity to assist you.
  

  I have attached the comprehensive work history related to your account, starting from November 11, 2020, when your account was assigned to our office. Within the document, you will find detailed information about the significant interactions we have had, as well as records of the payment you made directly to our office.
  

  Upon reviewing the reference call, our agent clearly identified herself as a representative of Revenue Cycle Associates. We did observe that you disconnected the call at the 1:29 mark.
  

  As previously mentioned, we have duly noted your request to cease any further communication from our office, and it is important to highlight that your account has never been reported to any credit reporting agency.

  Please do not hesitate to reach out if you require any additional assistance or information.

• Initial Complaint

  Date:04/22/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a debt collector letter from revenue cycle associates saying that my Deceased Mother, ***************************** reference number ********** saying She owed $295.00 with First Call Ambulance. Plus my mom has never ever lived at my address in ************ *********! I had already called and made arrangements with First Call Ambulance telling their customer service my mom passed away August 20th 2022. I answered all the questions that First Call Ambulance had and they Closed the account while we were on the phone! It's obvious that revenue cycle associates went into public records to retrieve this closed account. Revenue cycle associates needs to immediately CLOSE this account today!!

  

  Business Response

  Date: 04/23/2023

  Thank you for reaching out to us about this issue. We are sorry for your family's loss. First Call to forward placed this account in our office on 3/29/23. We are making sure their records are properly updated and have close this account. We are also ensuring that all records are updated accurately.  If you require any further assistance, please don't hesitate to let us know. Thank you for bringing this matter to our attention.

  Customer Answer

  Date: 04/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************.