Complaints

This profile includes complaints for Newell Brands, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Newell Brands, Inc.

  6655 Peachtree Dunwoody Rd Atlanta, GA 30328-1606

  
• 

  Newell Brands, Inc.

  5909 Peachtree Dunwoody R Atlanta, GA 30328-8102

  
• 

  Newell Brands, Inc.

  4475 S Fulton Pkwy Atlanta, GA 30349-2603

  
• 

  Newell Brands, Inc.

  3 Glenlake Pkwy Fl 9 Atlanta, GA 30328-3584

  
• 

  Ignite USA, LLC

  180 N La Salle St STE 700 Chicago, IL 60601-2503

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 27, 2025 Formal Complaint Regarding Lifetime Warranty Replacement Calphalon Commercial Cookware Dear Calphalon Consumer Services,I am writing to formally express my dissatisfaction and concern regarding the recent warranty claim denial related to my Calphalon Commercial cookware set, which I purchased in 1990 from ***** in **********. At the time, I purchased two five-piece sets based on the strength of your brands reputation and the clear lifetime warranty that accompanied the product.Over time, the pots have deteriorated due to normal use and age, and they now exhibit significant defects including pitting, staining, weakened or broken handles, and overall product degradation. I submitted a warranty claim as these are precisely the types of issues your lifetime warranty is meant to cover.However, I was informed that Calphalon is unwilling to honor the full warranty coverage due to the absence of a receipt. I was told I would only be eligible for two replacement pots, though six are clearly defective and were part of my original purchase. I must emphasize that it is unreasonable and unrealistic to expect consumers to retain receipts from over ************************************************************** been lost, and I no longer possess the original Macys credit card used for the transaction.The refusal to honor the lifetime warranty in full is unacceptable. When I made this significant investment in your commercial-grade cookware, it was with the understanding that your company would stand behind its product for its lifetime not only when convenient or easily documented. My claim is made in good faith, and the physical condition of the cookware itself clearly supports my request for full replacement.I am requesting that Calphalon reevaluate my warranty claim and provide appropriate replacement for all six defective pots. I am prepared to provide photographs of the damaged items and additional details upon request.

  

  Business Response

  Date: 06/04/2025

  Thank you for taking the time to notify us of this complaint. We are sorry to hear that the consumer experienced problems with their Calphalon products. We can confirm that we have connected with the consumer and a satisfactory resolution has been agreed upon. The consumer has been educated on warranty processes for future reference, as needed. At this time, we would consider the matter resolved in full. If the consumer might have any other questions or concerns, we encourage them to reach back out to us via the open internal case
  

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a Rubbermaid 7x7 shed as a gift from my 90-year-old mother. It was missing all the metal hardware and plastic windows to put it together. I contacted Rubbermaid about getting the missing pieces. Since I didn't have a receipt ( even though it was a gift), they refused to send the needed parts. I said I would buy them since the shed could not be assembled without them. They charged me over $400. I questioned why it was so much and what they were sending me, even though I gave them the part numbers I needed. They sent me the hardware and the windows, plus two parts I didn't need (partial roof). These parts totaled over $200. I have tried to contact them about returning these pieces and getting my money back for them. They have refused to answer any emails since they sent the items. I have sent several emails. Amount paid $432.55, overcharged $259.61. (Shouldn't have had to pay anything since it was a gift and had a 10-year warranty and only needed the items to assemble it.)

  

  Business Response

  Date: 05/28/2025

  Thank you for taking the time to notify us of this complaint. We are sorry to hear that the consumer experienced problems with their order and consumer service experience. We can confirm that we have connected with the consumer and a satisfactory resolution has been agreed upon. Feedback has been provided to those involved to ensure a better consumer experience in the future. At this time, we would consider the matter resolved in full. If the consumer might have any other questions or concerns, we encourage them to reach back out to us via the open internal case.

  Customer Answer

  Date: 05/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  Once payment is received via check since they was unable to put it back on my credit card.
  Sincerely,
  
  ***** ******** -*****

• Initial Complaint

  Date:05/09/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 3rd, 2025, I placed an order on the Yankee Candle website (order number HFUS07509295591) ($496) and the tracking says it was delivered but I never received any of my candles. I created a case through the online form (case number ********) but this case was denied. I expected these candles for a family gathering and I've been a loyal customer to Yankee candle but that relationship has certainly changed after the way the online store has handled this. All I know is that I ordered the candles under my address which is correct and I have not received a single one. I need a full refund please, thank you.

  

  Business Response

  Date: 05/27/2025

  Thank you for bringing this complaint to our attention. We regret to hear that the consumer experienced issues with their Yankee Candle order. We have been in contact with the consumer and have outlined the necessary steps to reopen their inquiry. At this time, based on evidence confirming the successful delivery of the orderincluding photos provided on the carriers website and verification of the correct shipping addresswe require additional details from the consumer to further investigate their request. The consumer has been informed that, without supporting information, the case will be considered resolved due to confirmed delivery. As outlined in our Terms of Sale (********************************************), Risk of loss and title to ordered items pass to you upon delivery to the shipping carrier. Based on the available evidence, it appears the order may have been stolen after its successful delivery. That said, we remain open to further review, should the consumer provide additional details to assist us in re-evaluating the matter. We will await their response and proceed accordingly. Please let us know if you need any further clarification.

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased heated pad. Heated pad never heated up. Red light started blinking immediately. This is a defective product. I would like it exchanged for a working unit. I can't understand what happened here it was like this as soon as I got it out of the box and it was a big disappointment. I work very hard on a nurse and it's important that I relax my muscles in the evening after work

  

  Business Response

  Date: 05/09/2025

  Thank you for taking the time to notify us of this complaint. We are sorry to hear that the consumer experienced an issue with their heat pad. We can confirm that we have connected with the consumer and come to a resolution. The consumer has also been educated on how to get warranty assistance from ******* customer service should it be needed in the future. At this time, we would consider the matter resolved in full. If the consumer might have any other questions or concerns, we encourage them to reach back out to us via the open internal case.

  Customer Answer

  Date: 05/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Dear Better Business Bureau the company has promised me another back warmer heat pad for I am waiting I have not received it today. Perhaps we should check on it? Thank you
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********* model fm2100 uses green barbed jar accessory connector that breaks easily. 3 replacements needed in 6 months (see photo).Foodsaver refuses to send me another replacement hose at this point after sending 2 already.Per AI ****** search: The most common issue reported with FoodSaver accessory port hoses is that the "green" end that connects to the FoodSaver body breaks or cracks easily due to the constant flexing. Some users also experience difficulty finding the correct hose attachment on the website, with some finding it to be a hassle.

  

  Business Response

  Date: 05/08/2025

  Thank you for taking the time to notify us of this complaint. We are sorry to hear that the consumer experienced problems with their Foodsaver hose. We can confirm that we have connected with the consumer and a satisfactory resolution has been agreed upon. At this time, we would consider the matter resolved in full. If the consumer might have any other questions or concerns, we encourage them to reach back out to us via the open internal case

• Initial Complaint

  Date:04/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 04/20/25 I received an advertisement from Yankee Candles via text. The text read as follows: Easter Bunny forget something? Enjoy 40% off ALL candles before time runs out. Shop now: ****************************************************** went to the link which took me to the ************* website. I selected approximately $200+ worth of candles to purchase. Most of the candles were clearance priced. Some, but not all, were noted as not eligible for promotions. When I went to checkout there was no 40% off applied to any of the candles. I then requested an online chat with a customer service **** I would end up speaking with at least four ***s on chat. One *** gave me a code that was supposed to give me 40% off. It only discounted one candle. Another *** gave me a 20% off code that was supposed to be good for my entire purchase. It was not. A third *** told me she was sending me a code for 40% off for the entire purchase. Unfortunately, she abruptly exited our chat and I was unable to see any code. A fourth and possibly fifth *** were equally unhelpful. During my chats, ***s did explain that their policy always excluded clearance items as stated on their website. However, on multiple previous occasions, I have made purchases of clearance priced candles that were eligible for sales promotions. I looked forward to these sales in particular. Regardless, I merely asked that Yankee Candle honor their promotion AS STATED on their advertisement. Each *** referred to their email promotions and that they clearly stated that exclusions applied. When I reiterated that I had not received any email promotions but rather a promotion via text, I was asked to provide a screenshot of the text. I complied each time. And although the text clearly states that ALL candles are 40% off, I was unable to receive that discount. I also spoke with ***s and a supervisor by Messenger, phone, and email. I was told ** was fully transparent. These ads are false and misleading. I expect ** to honor their ad.

  

  Business Response

  Date: 05/05/2025

  Thank you for bringing this complaint to our attention. We have contacted the consumer to gather more details and see how we can assist. We are pleased to confirm that the 40% discount has been applied, and an appropriate resolution has been provided.

  Customer Answer

  Date: 05/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* *****

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a double stroller via Amazon for Baby Jogger. I love the stroller, however the part needed to make it compatible with my infant car seat is out of stock. Upon reading further customer reviews on their website it has been out of stock for what appears to be over a year. If they are not planning on restocking than they should not market the stroller with this option. I might not have purchased the $800 stroller if I knew this wasnt an option, as that was a perk to buying it. I did try to call the company but did not get a hold of anyone and I have also emailed my frustration and complaint.

  

  Business Response

  Date: 04/29/2025

  Thank you for bringing this matter to our attention. We are sorry for the frustrations this has caused. We can confirm that a member of our leadership team has been actively working with the consumer to address her concerns. The consumer has also been registered to receive an email notification once the car seat adapter is back in stock. Unfortunately, at this time we are unable to provide an estimated restock date for this item. We appreciate her patience and understanding, and we remain committed to supporting her throughout this process. If the consumer has additional questions or concerns, we encourage her to reach back out via the open internal case.

  Customer Answer

  Date: 04/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  They issued a check refund that I am supposed to receive.  While it does not really address my need for the piece for my infant child to sit in the stroller in her car seat, I feel as I can make it work for now.

  I am still disappointed that item is not in stock with no re-stock date, but I do feel like to this point they have worked with my complaint.  I'm now just waiting the check.

  
  Sincerely,
  
  ******** ****

• Initial Complaint

  Date:04/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I emailed Graco because my new pack and play mattress has a gap I took the sheet off and sent it to the email provided for a response and it keeps saying cannot send so the email is non working I provided necessary proof to show that the item did indeed still have a gap without the sheet on I normally love graco so I was shocked to see this issue Reference # ********

  

  Business Response

  Date: 04/29/2025

  Thank you for bringing this complaint to our attention. We can confirm that a member of our leadership team has made an effort to contact the consumer to provide assistance via phone and email, but was unable to connect. If the consumer still needs assistance, we encourage her to reach back out to us via the open internal case. We look forward to helping get this resolved for the consumer as quickly as possible.

• Initial Complaint

  Date:04/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sharpie pens are going under the name of Newell Office Brands, which is misleading and very hard to find on the packaging. Sharpie pens are being sold without enough ink to last 2 months of only sporadic use. Defective quality control. This is why I don't buy the off brand. I don't expect Sharpie to be defective. This is happening time and time again. To pay 1.99 in Jan 2025 at ****** only to have the Sharpie pens unusable is a poor business practice. I would like a refund of 1.99 plus tax or a replacement # 0 ********** 7 2 COUNT. I am over 81 years old and I cannot get to the store (Target) to replace the pens)

  

  Business Response

  Date: 04/17/2025

  Thank you for taking the time to notify us of this complaint. We have reached out to the consumer to learn more and see how we can help. We are pleased to confirm that the consumer's warranty has been successfully processed, and the appropriate resolution has been provided. 

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2024/05 I got a hold of crockpot with a faulty crockpot which they sent another one out **** replacement which i really appreciated but now model SCCPVLF712-S-BR just flashes lights and will not work I called thru numerous times and was told they could not do anything . If this product does not last longer than a yr and a half something must be faulty with this model

  

  Business Response

  Date: 04/04/2025

  Thank you for reaching out to notify us of this complaint. We regret to hear that the consumer's slow cooker is no longer functioning. Regarding the ********* brand of products, ********************** provides a warranty to the original end-user purchaser, guaranteeing that ********* branded products will be free from manufacturing defects for one year from the date of purchase or delivery (whichever occurs later), provided they are used normally and cared for according to the brand's instructions. **************** requires proof of purchase. The original unit's warranty transfers to any replacement issued during the warranty period, and coverage does not reset with the replacement product. For more details about the warranty, please refer to the link below:

  ******************************************

  We confirm that the consumer initiated a warranty claim in January 2023, resulting in a replacement slow cooker being sent to her at no charge on 1/10/23. On 2/17/25, the consumer submitted a new warranty claim for the replacement unit that was provided to her under warranty two years ago. Unfortunately, this claim was denied, as the replacement product is no longer covered under warranty. If the consumer has any further questions, we encourage her to reach back out to us via the open internal case.
  

  Customer Answer

  Date: 04/04/2025

  It is not like your crockpot is overly used or abused there is only two retirees in the household. If there is a ongoing problem with the functionality of this model the warranty should be extended. If the same model keeps breaking within a very short time frame there is a problem. No one can afford replacing this product every 2 yrs if the quality in your product is not upto standards.
  Complaint: 23158738
  
  I am rejecting this response because:
  
  Sincerely,
  
  *** Smith 

  

  Business Response

  Date: 04/04/2025

  We are sorry to hear that the consumer has rejected our response. We appreciate this thoughtful feedback. Please know that we stand behind the quality and reliability of our products, and our warranty policies are designed to ensure reliability and peace of mind for all our consumers. As there is no practical way to document individual usage, the duration of the warranty is determined based on various factors, including materials, manufacturing processes, and industry standards, rather than frequency of use. We apologize for any ongoing frustrations. 

  Customer Answer

  Date: 04/04/2025

   If you stand behind your product as stated then replace this faulty unit. I have purchased numerous crockpots in the past and have never had problems like this with this model. 
  Complaint: 23158738
  
  I am rejecting this response because:
  
  Sincerely,
  
  *** *****