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Business Profile

Computer Hardware

Southeastern Data Cooperative, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Hardware.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/28/2023

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** electric company uses this company as a way to manage payments for my electricity account. I mailed my payment to this company on February 2nd. It still has not been applied to my account and it is impossible to track down a representative to figure out why it is not paid. This is causing me to have a negative balance on my account, making my payment history poor with this company, as well as running the risk of my power being turned off. I am now going to have to cancel this check and jump to a lot of hoops to get this money back and get it to where it needs to go. This is very poor business that even the company that hired you cannot get a hold of someone to help out in this situation.

  • Initial Complaint

    Date:02/02/2023

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    charge of $571.76 on my debit card to SEDC Payment on Jan 18, 2022. I called the supplied phone number ************ was advised that this was a utility bill charge. I only have ******* Electric utility and I have receipts for paid utilities for that period. I called ******* Electric and they do not use a third party billing company. I may have approved this charge for something but I don't remember it and don't have any invoice, statement, receipt or knowledge of this payment. I would like to know where the money went, to whom it was paid.

Southeastern Data Cooperative, Inc. is NOT a BBB Accredited Business.

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