We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Concert Promoters

ONE Musicfest

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Concert Promoters.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/02/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a ticket to ONE Music Fest 2024 for a total of ****** which includes all fees. On September 10th,2024 *** advertised "flexibility" and "Guaranteed returnable tickets". when I inquired about a refund i was told that they would not honor it as tickets are "non-refundable".

    Business Response

    Date: 10/02/2024

    Refundable ONE Musicfest tickets were purchased through **** - an independent ticket reseller company.  **** went out of business suddenly without warning.  They did not let us know they were closing their doors, nor did they turn over to us any monies that were collected from patrons.  They collected the money for these tickets directly, and would be the company that would have to issue a refund.  If the patron purchased ticket insurance through them, they can contact the insurance provider directly.

    ONE Musicfest is still honoring the **** tickets, but we can not offer refunds for tickets we did not collect money from.

    To view the full story of the Lyte closing, please visit: ****************************************************************

    Please note the opening headline: "Ticketing company **** appears to have gone out of business, shutting down its website, laying off its staff and leaving a number of concert promoters unpaid for hundreds of thousands of dollars worth of tickets sold on the platform."

     


  • Initial Complaint

    Date:02/29/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please see the screenshots for exact amounts and dates of the payment installments Amount totaling to $790.00 Front Gate/ONE Music Festival had committed to providing the entertainment and experience of a lifetime, with major headlinersThat promise was unfulfilled as I was robbed of that experience The nature of this dispute is to be refundedIll never ever get to experience what that concert and weekend couldve been, but I should at least be able to receive some type of compensation as a consumer, who paid a substantial amount of money to experience these artists and whatever other fun and offers presented itself inside of the venue Unfortunately, neither business has tried to resolve the matter with a urgently responsive and reasonable resolutionjust a lot a policy pointing and cold shouldersabsolutely no regards to me being a victim of such a crime that weekend They had advised the event all over social media and the radio for months, across cities, states, and continentsthere was no way anyone could have missed who was in town and whod be performing. It was also a multitude of College Graduations and one other major event going on in the city during these dates, so anyone desperate to be apart of anythingsomethingany fun festivities could have boldly taken what was not theirs. I however had already paid for my event/experience long before that weekendlooking forward to that weekend, and had every intention of going. Unfortunately, that was unable to happen.

    Business Response

    Date: 03/08/2024

    ONE Musicfest took place as promised on Saturday and Sunday, October 28th & 29th at *************.  As noted in our terms of service located on our website at ***************************************, all tickets are non-refundable.  We offer ticket holders the opportunity to sell their tickets back to the festival through our Lyte exchange on our website at ***********************************************. The patron did not take advantage of this option for whatever reason.

ONE Musicfest is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.