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Business Profile

Consumer Finance Companies

Startwoods Finance

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/15/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In October of 2024 I was seeking a loan and spoke with a representative from Startwoods Finace . Upon speaking with ***** ***** loan Mgr I was informed I was approved for the 30,000$ amount .I was then told that there was a lawyer fee for documentation of said loan in the amount of 499$ which I sent cashiers check over night. Upon recieving the loan documents I agreed to the terms of loan and repayment. At that time I was told there was a security(good faith) amount of 1650.$ that would be returned when the transfer of loan to my bank account was made. Reluctantly I sent via cashiers check over night. When they called back confirming everything and the transfer was to be made , all of a sudden , even to the surprise of the loan mgr. I was told that I would have to purchase an Insurance to cover me cost of 2080$ . I then refused to send any other money and instructed ***** ***** to cancel and send me my 1650$ back that was oct. 25 , 2024. I have since recorded 3 other calls asking if I had changed my decision on the loan and I clearly and rudely told them no. To send me my money. Today Jan. ******* received call from ***** ***** asking about my decision and I clearly said no ***** I just want my *****$ back is all. At which time now ***** ***** ( loan mgr.) said he could not do that when asked why he disconnected me . I only want my ***** $ back I knew the 499$ attorney fee was non refundable . I tried 3 more times calling back and asking why all a sudden they couldnt and each time told he could t talk and hung up on. This totally unacceptable and totally criminal in my mind. This should not happen and should not happen to anyone else either. Please help. Thank you . I have the documents they sent , phone numbers , names of companies that were to be involved . Have t

Startwoods Finance is NOT a BBB Accredited Business.

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