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Business Profile

CPR Certification

CPR Professor

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in CPR Certification.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/23/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In November, I completed online training of cpr/first aid/aed. I purchased the training directly from them online. The website promises a a training card to verify I have completed the course. I require proof to keep my professional license. I never received my card. I have sent them numerous emails, called several times, entered Into their online chat, messaged them through ******** and left comments on their ******** page and am getting no response. I am due to prove that I have completed training and have no proof, meaning I will have to pay a different company to get my credentials. I see on their ******** page that there are other people who also got scammed and never recieved proof of training as well. They are taking people's money but not providing what we pay for.

    Business Response

    Date: 10/05/2023

    I am showing your cards and wallet certificate are located in your account portal. If you login to your training and click the exam tab you will see both a copy of your wallet card as well as your certificate. We had to move to digital cards as individuals were photocopying and altering the hard copies. The new digital cards are equipped with a certification ID and can be verified by your employer. These cards can be printed and handed to your employer. A physical wallet card on your person is no longer required for lay responders. 

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