Business Profile

Credit Card Merchant Services

EVO Payments International, LLC

Headquarters

Complaints

This profile includes complaints for EVO Payments International, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

24 total complaints in the last 3 years.
20 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/16/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The name of that processor was Prodigy-now named ***. This company started charging us ************ Fees, CHGBK Paper Notification, Merchant Location Fee, Monthly Min Bill, Monthly PCI DSS Program Fee, Network Fees, And PCI Non-Compliance totaling ****** to ****** per month from 6/2023 to 12/2024. Total of all fees $4623.55. I had asked *** a few times over the last year and a half what these were for and he was thinking it was an auto loan or a fee for our machines-in December our tax person pushed to find out what the fees were and ****** called their bank which led to a phone number. Through multiple phone calls and emails I have received the information gathered above and in the process of disputing these charges and getting a refund they declined it due to the fact that the fax from 7/2015 that stopped any interaction from them (charges, statements, ect) was not time stamped. Below I have attached:-The original contract with ******* -The fax that ended the contract with ******* in 8/2015 account #Account #****************. -Termination letters requested otherwise they said the account was not closed even though we had just closed it on the phone 2 week prior. *** created a new Merchant account Number #**************** but they said the account shows 2 ********************** IDS and both are for the same account. I still have concerns that they still have not cancelled the account. -6 months of EVO statements of what was currently charged-they could only give us 6 months and when I asked why we have not received a single piece of mail from them, they said it is all done through the portal/electronically. -An excel spreadsheet from quickbooks of the charges totaling $4623.55 (only 6/2023 to 12/2024).
Business Response
Date: 01/22/2025
Global Payments, Inc.
****************
*****************
*************

Better Business Bureau Inc.
Case Number: 22821242
Consumer Name: ******* *********
Merchant ID number: ****************
Dear BBB Customer Relations Advocate,
Upon review of the merchants processing account, we show ***** contacted our cancellation department in July 2015 and was provided cancellation instructions. At this time the merchant was advised to send in a cancellation letter and advised the *** may apply due to missing the 90-day nonrenewal period. We do not show the letter was ever received which is why the billing continued. Per the Terms and Conditions, in the event of billing errors, we must be notified within 60 days of the date of invoice outlining the billing error. It is not our business model to reach out to non-processing merchants, nor are there records to show zero processing. It is the merchants responsibility upon review of their bank statements and acknowledgement of billing errors to reach out to the company.
We can confirm that the merchant was able to send fax proof to show that the letter was generated to be sent on 7/21, however there is no timestamp to prove confirmation. At this time, we are willing to settle the request and offer half of the merchants requested amount. We will need to validate the amount stated of $4623.55, and will credit half of this amount. ***, will take responsibility for not closing the account if the letter was received, however cannot accept full financial responsibility.
Please respond to the BBB or our direct email ****************** and agree to splitting the amount credited from 7/2015-account closure 2024.
Best Regards,
EVO Merchant Services
Initial Complaint
Date:11/11/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I used this company for my credit card services for my business since 2012. I sent email and faxed on 8/1/2024 to cancel the service as requested by my new provider. They debited my account for the amount of $47.25 for not using the account. I then called and said I sent fax and email to cancel on 8/1/24, they stated no fax or email was received and they would now cancel from the phone call and would not refund the $47.25. On October 30, 2024 my account was debited $495.00 and after a few days working with my bank we discovered that the money was taken out by ***. When I called *** they stated that it was an early termination fee, I asked how that was possible since I was a customer since 2012. They would not refund the money. I do not see how this is fair at all.. To my knowledge there was no agreement for an early termination fee at this time after approximately 12 years. I had to pay my bank $30.00 to stop this company from taking any money from my account for any reason in the future.Sincerely,**** BussiereMuscleWorks Gym
Business Response
Date: 11/20/2024
Global Payments, Inc.
****************
*****************
*************

Better Business Bureau Inc.
Case Number: 22536655
Consumer Name: ******* ********
Merchant ID number: ****************
Dear BBB Customer Relations Advocate,
EVO has received a BBB complaint regarding the account above. In review of the account, we were unable to locate a cancellation letter sent indicating the request. Per terms and conditions of the signed contract, merchants should notify the business within 90 days of your anniversary date to avoid the Early Termination fee. At this time we are unable to credit the merchant account. The account is now closed and no other debits will be made to the account.

Best Regards,
EVO Merchant Services
Initial Complaint
Date:11/06/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Subject: Unauthorized Billing for Closed Accounts Dear ********************** and EVO Global Payments,I am writing to formally address an issue regarding unauthorized billing for two of my businesses that had previously utilized EVO Global Payments through a billing software company. I owned four businesses that used EVO Global Payments services through this third-party billing software. Due to multiple service issues, we made the decision to switch to a new software provider and to migrate all four businesses away from EVO Global Payments.Our migration was handled in two phases. The first two businesses were transitioned without issue, and their billing accounts were successfully closed with no further charges. The next two businesses were moved in March 2024. However, despite this transition and repeated confirmations of our account cancellations, EVO Global Payments has continued to bill monthly fees for these two businesses.I received emails from EVO Global Payments in May and August of 2024, to which I responded promptly, reiterating that we no longer use your services. Despite this, the billing has persisted, leading to unauthorized charges for accounts that are no longer active. Furthermore, I have spent over two hours on the phone with EVO Global Payments in attempts to resolve this matter, but have been unsuccessful in stopping the continued billing.I am requesting immediate action to terminate billing for these accounts and to issue a refund for any charges incurred since March 2024. This situation has not only been inconvenient but also financially impactful, and I hope it can be resolved promptly to avoid any further escalation.Thank you for your attention to this matter. I look forward to your timely response and a resolution to this ongoing issue.Sincerely,******* ******** Managing Partner
Business Response
Date: 11/14/2024
Global Payments, Inc.
****************
*****************
*************

Better Business Bureau Inc.
Case Number: 22520079
Consumer Name: ******* *******
Merchant ID number: **********
Dear BBB Customer Relations Advocate,
We will proceed with closure and work to process credits. Please allow until 11/16 for credits to be applied and sent to the bank account on file.
Initial Complaint
Date:10/16/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
******** is a credit card processing company which I have used for my business's online sales since 2012. On 8/5/24 my *************** checking account was hacked and BofA suggested I close it and open a new checking account which I did that same day. I advised *** Snap of this change so they could begin redirecting the deposits from my online sales to the new checking account. While they made the process cumbersome to make the switch, I did provide them with all the banking documentation they required by 8/13/24. I was told my deposits would begin showing in my new account in 3-5 days. Today is 8/28/24 and EVO Snap is still holding my deposit. Today I was informed that I won't be receiving them until I clear a 90 day period. I was never given this information until today.
Business Response
Date: 10/22/2024
Global Payments, Inc.
****************
*****************
*************

Better Business Bureau Inc.
Case Number: 22210774
Consumer Name: **** ********
Merchant ID number: ****************
Dear BBB Customer Relations Advocate,
We apologize for the delay. The bank change was completed on 8/31 and all funds are funded to the correct account at this time. All funds holding have been released.
Initial Complaint
Date:09/30/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Decided to get credit cards for the business in 2013. It's a small ********* shop with NO TECHNICAL or COMPUTER KNOWLEDGE. Only person passed away & we had noone to call. Then we observed $75/monthly "PCI NON-COMPLIANCE FEE" on the statements. Emails came and we tried calling the phone provided, but it always landed in a 3rd world country, mostly *****. And it was like NOT HELPFUL because they kept dancing around my questions! I kept asking why i'm being asked to answer questions about the ***? (Demilitarized Zone) when i'm nowhere near a military base! "HOW CAN I BE COMPLIANT IF EVO WAS NO HELP IN ANSWERING QUESTIONS CORRECTLY".Now present 2024 after being handicapped in a wheelchair till recent surgery. I open email and guess who is still emailing! Apparently now, they have risen the $75 "NON-COMPLIANCE FEE" to $125/month + PCI DSS VALIDATION - MNTHLY FEE $13.95 + RISK ASSESSMENT FEE + ($amount) varies month to month. So EVO PCI COMPLIANCE is charging a ********* business close to *********************** and i'm NOT EVEN INCLUDING ALL THE CHARGES AND **** FOR THE REST OF THEIR CHARGES!!I WOULD LIKE TO KNOW HOW MUCH $$ THE BUSINESS HAS PAID TO *** SINCE GETTING THE MERCHANT ACCT? WHEN DID THE **** GO FROM $75 - $125/MONTH?!SOMEBODY AT THIS COMPANY NEEDS TO MAKE OUR BUSINESS WHOLE, BEFORE I GO TO OUR CONGRESSMAN AND REPORT EVOS PCI COMPLIANCE MONOPOLY!!ANYBODY ELSE NOTICE THESE **** ON THEIR BANK STATEMENTS TOWARDS THE BOTTOM?OH YEAH, ON EVOS PORTAL, THE **** ARE NOWHERE TO BE FOUND!
Business Response
Date: 10/07/2024
Global Payments, Inc.
3550 Lenox Rd NE
Atlanta, GA 30326
Globalpay.com

Better Business Bureau Inc.
Case Number: 22360936
Consumer Name: Ian Rivera
Merchant ID number:
Dear BBB Customer Relations Advocate,
In regards to the BBB complaint, we are unable to locate an account using the information provided. Please provide your tax identification number, for further assistance. Your Merchant ID is also located outside of each debit on your monthly banking statement.
Initial Complaint
Date:09/11/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I opened a merchant account with *** through Power Pay for one of my businesses in October 2006. When I closed that company in March 2014, I called them to cancel my account, and was told that there would be an early termination fee if I did not provide 90 days notice to them. So I sent a written letter as advised by the *** I spoke with, and thought that would close the account ******** forward till now, I started noticing recurring monthly withdrawals from my bank account listed as "Bankcard Processing" This stood out to me because I consolidated all my different merchant accounts to one company, and that is not the name they use to withdraw from my account. After some research, I found out that it is Evo that is doing the withdrawals, and it has been on going non stop as far as I can look back at my banking statement, which is 7 years.This company has been taking money from bank every month for over 10 years after I requested my account be closed, and sent in a letter requesting closure as instructed. Just the last 24 months, they have taken $3339.50 for an account that was supposed to be closed! I called them last week and spoke to a *** about this. She agreed to not charge me the termination fee, but refused to refund any previous charges, and would not close the account out right away so that they could not charge anything more. She said it would take 15 to 30 days, during which there will be more charges, totally unacceptable! It is unethical to pretend you guys have no record of my request for account closure and to charge me non stop for over 10 years for an account I was not using.I would like this company to refund me for all the months from July 2014 until September 2024, and to close out my account right away with no further charges.
Business Response
Date: 09/19/2024
Global Payments, Inc.
3550 Lenox Rd NE
Atlanta, GA 30326
Globalpay.com

Better Business Bureau Inc.
Case Number: 22269546
Consumer Name: Tanki Chuang
Merchant ID number: 0157500000374848
Dear BBB Customer Relations Advocate,
After further review of the account, we have not received a 90-day, non-renewal notice from the consumer. If they have a copy of it, please email it to [email protected].
Inactivity does not close out an account, per the terms and conditions of the contract it is the merchant’s responsibility to contact us to close the account. There are no notes on the account prior to 9/4/24 in regards to closure.
Best Regards,
EVO Merchant Services
Customer Answer
Date: 09/21/2024

Complaint: 22269546

I am rejecting this response because:
As requested, I have attached a copy of the cancellation request letter here, and sent a copy to the email you referenced. EVO still has not address any of my concerns from the initial complaint. Pretending to not have received my cancellation request is not justification to take my money. I never said an idle account should be closed. I requested the account to be closed and it was not, I am expecting a refund of all the money that was taken from me for over 10 years and the account to be closed immediately.

Sincerely,

Tanki Chuang
Business Response
Date: 10/03/2024
Global Payments, Inc.
3550 Lenox Rd NE
Atlanta, GA 30326
Globalpay.com

Better Business Bureau Inc.
Case Number: 22269546
Consumer Name: Tanki Chuang
Merchant ID number: 0157500000374848
Dear BBB Customer Relations Advocate,
The letter that was sent does not have a “sent” date indicating that the letter was ever sent to us. Per the terms of the contract, merchants have 60 days to advise of billing errors. Our business model does not require us to follow up with merchants who do not have processing (example, would be like your water company or light company.) It is the merchant's responsibility to follow up within 60 days of a "billing error". The merchants receive monthly statements indicating billing as well as seeing it on their monthly billing statement. Per the terms of the contract we can only offer the last 60 days.
We are willing to review a credit for the last year, to resolve the BBB Complaint, however EVO is unable to take full responsibility for the billing applied to the account.
Customer Answer
Date: 10/09/2024

Complaint: 22269546

I am rejecting this response because:
I am willing to accept your offer to review the account for a credit for the last year. Please reply back as to the credit amount that will be applied so we have it in writing, after which I will accept your response to close out this BBB complaint.

Sincerely,

Tanki Chuang
Business Response
Date: 10/15/2024
Global Payments, Inc.
3550 Lenox Rd NE
Atlanta, GA 30326
Globalpay.com

Better Business Bureau Inc.
Case Number: 22269546
Consumer Name: Tanki Chuang
Merchant ID number: 0157500000374848
Dear BBB Customer Relations Advocate,
Thank you for responding to the complaint. We will issue credit as of 10/15/2024 to the banking account on file.
Please close the complaint as “Resolved” once credit has been received.
Best Regards,
EVO Merchant Services
Customer Answer
Date: 10/18/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 22269546, and find that this resolution is satisfactory to me.

Sincerely,

Tanki Chuang
Initial Complaint
Date:09/04/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Merchant ID: **************** A company sales ***resentative set up our account with a service agreement. At the time he verbally assured me there would be no early termination fee, normally in the contract for $495 if you do not cancel within 90 days prior to the annual renewal date. In the past months my effective rate for processing transactions regularly was over 4.5%, far too high for the volume of my small business (30-$50k / month in transactions). After this rate increase, I decided to contact them to close the account, at which time it was slightly less than 90 days prior to the renewal date, and they informed that the early termination fee could not be waived and was in my contract's fine print. My account sales *** suggested I open a new account with North American ******* / EPX, and that he would take care of the cancellation with EVO and get the early termination fee waived. I tried the new processor but ultimately chose to go with Helcim, an excellent transparent, no-contract processor. When I told him I would no longer choose his new processor (North American ******* / EPX) and would cancel that as well, he backed out "covering" the early termination fee. In the meantime, the cancellation request for EVO had never been submitted by the account sales *** and I was also billed an additional $40.08 minimum fees for the account opened for an additional 2 months. This entire experience shows how these card processors have completely non-transparent policies aimed at cheating the customer. I believe the appropriate thing for EVO to do would be to waive the $495 early termination fee as I contacted them in June to cancel which was just less than 90 days prior to the Sept 13th renewal.
Business Response
Date: 09/10/2024
Global Payments, Inc.
****************
*****************
Globalpay.com

Better Business Bureau Inc.
Case Number: 22238739
Consumer Name: ***********************
Merchant ID number: ****************
Dear BBB Customer Relations Advocate,
Regarding this BBB Complaint, a decision has been made. Per the terms of the contract a 90-day non-renewal is needed prior to the anniversary date to avoid the Early Termination Fee. After review of the account, refunds in July were processed, negating the action that took place in June.
The decision has been made to waive the $495.00 ETF on the account. Please close the BBB Complaint as resolved.
Best Regards,
EVO Merchant Services
Customer Answer
Date: 09/10/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:08/09/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In 2016 I no longer sold items on Amazon. They were the merchant processor for the items being sold. When we started with them they said they needed to hold funds in case someone returned items. They have $3,500 which we keep claiming since 2016 but they keep telling us it will take another 6-8 weeks to get the refund from the reserve account. We have provided them with a new checking account number because the one in 2016 is no longer in use. We have sent them a copy of our drivers license so we have proved who we are.******'s Temptations ****************************************** Phone ************ ****************** ******************************* Owner and Operator Can you see if you can get them to send out the money that is due to us?In 2016 they claimed they had to keep the fund for another 6 months.They claimed the same thing in 2017.We are no longer selling items on Amazon.We haven't since 2016.Thank you!
Business Response
Date: 08/14/2024
Global Payments, Inc.
****************
*****************
Globalpay.com

Better Business Bureau Inc.
Case Number: 22112139
Consumer Name: ***************************
Merchant ID number: ****************
Dear BBB Customer Relations Advocate,
In review of the BBB complaint the funds have been issued. A check was sent out on 8/8/24 using the details that were provided on 7/24/24.
Please allow for standard mail for delivery. Please close the BBB complaint as resolved.
Thanks,
EVO Merchant Services
Initial Complaint
Date:07/09/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have been working with *** with no issues for many many years. We didn't realize how high their total charges and fees were (7.5% - 8.5% in TOTAL including ALL the additional fees we were being charged) until we started shopping around for other payment processors. When we finished switching to our new payment processor, we sent *** an email notice stating to cancel our account immediately. They sent an email stating that we have to talk to a representative in order for that to happen. We were in a typical crazy day at our business, and didn't worry about calling them right away, as we had completely switched over. Then we received a bill in the mail for the month of June for over $200, when we had had absolutely no business with *** in the month of June. We called and found out that in addition to paying the June bill (for NOT using their services?), we would be also charged $495 cancellation fee because we did not give them 90 days prior notice of our "anniversary date". And, we will also have to pay the July bill because unlike all other digital businesses in our world today, it takes ***** days to actually cancel an *** account?!I asked to speak with a manager. After much discussion, the *** manager allowed agreed to subtract the June bill from the $495 cancellation fee, and said she would close out the account so that we would not receive a July bill. She said she would send us an email to that effect later today. (This just happened, so we shall see if this email arrives and if *** follows through with this offer.)This business pretty much guarantees themselves $495 "ouch" fee if someone ever decides to leave. Never heard of such a thing. Buyer beware.
Business Response
Date: 07/24/2024
Global Payments, Inc.
****************
*****************
Globalpay.com

Better Business Bureau Inc.
Case Number: 21962105
Consumer Name: *************************
Merchant ID number: ****************
Dear BBB Customer Relations Advocate,
After further review of the merchants account, ****** called in on 3/25/22, in regards to contract agreement. ****** was advised we must speak with the listed owner, ******, to give permission to speak on her behalf. An email was sent on 6/3/24 advising to close the account, we advised the owner must call in to speak with ****** verbally. ****** called in on 7/9 to close the account, which takes anywhere from ***** business days for the account to be closed.
Zero processing does not close the account. In regards to the rate increase, we advise all merchants of rate/fee increase on the bottom of the monthly statement under section News/Alerts. Merchants have access to view his/her statements via mymerchant.info portal, our records show an account was created on 5/19/2019; it is the merchant's responsibility to log in monthly to view the statement fees.
In an effort to resolve this BBB complaint, we have applied the June fees of $266.40 (credit) toward the $495.00 ETF. This will leave a debit of $228.60. Once the debit clears the account, it will be closed and no further debits will be made to the account.
Best Regards,
EVO Merchant Services
Initial Complaint
Date:05/08/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I first spoke to ******************** at EVO Payment Processing on March 22, 2024, about closing our account after over 8 years of them processing our credit card payments. I found a cheaper company. She never mentioned there would be an early termination fee, only to return the old machine which she sent a call tag for it to be picked up.The date of the transaction in question is April 9, 2024, which is a charge on our bank statement for $495 and when I called today, she said it was for not giving them 90 days notice of termination. I think it's outrageous to secretly hit a loyal customer with a preposterous amount as high as that and they offer No resolution. And since they have my bank account information, I have no recourse as far as I can see. So hopefully the BBB can assist me or at the very least, let other merchants know to Not do business with them. My business name is ******* Jewelers in ***********, ********Thank you for any help you can offer in this matter.
Business Response
Date: 05/17/2024
Global Payments, Inc.
****************
*****************
Globalpay.com

Better Business Bureau Inc.
Case Number: 21679092
Consumer Name: *************************
Merchant ID number: ****************
Dear BBB Customer Relations Advocate,
In review of the account, the *** remains and we are unable to refund. The terms of the contract state the merchant must provide a 90-day non-renewal notice prior to their anniversary date to avoid the ***. In the complaint the merchant stated switched processors for a better rate. There are no notes indicating that merchants reached out to EVO to see what business could do to assist in lowering rates. Whereas, we appreciate the loyalty over the years. We must hold the terms and conditions on the contract of value at this time.
Best Regards,
EVO Merchant Services

Customer Answer
Date: 05/17/2024

Complaint: 21679092

I am rejecting this response because: I think it's a ridiculous policy and it's just a final way to ***** the customer as I end our business relationship. Who can remember their anniversary date with a company after 8 years? How you end a partnership says volumes about a company and your company is definitely Not ethical. Why would I beg you to lower my rates and keep my business?? You should have offered me the lowest rates in the first place. Again, you do not have the customers best interest at heart. I also tried for 2 months to get the *** compliance team to call me back to no avail. So you have confirmed that I made the right decision in terminating our contract.

Sincerely,

*************************
Business Response
Date: 05/20/2024
Global Payments, Inc.
****************
*****************
Globalpay.com

Better Business Bureau Inc.
Case Number: 21679092
Consumer Name: *************************
Merchant ID number: ****************
Dear BBB Customer Relations Advocate,
Upon review of the terms of the contract, Unfortunately, per the terms and conditions of your contract the $495.00 ETF remains, and is unable to be credited because a 90 day non renewal was not provided. It is the merchant's responsibility to uphold the terms of their signed contract. The account has been closed and no other billing will take place on the account.

Best Regards
EVO Merchant Services
Customer Answer
Date: 05/21/2024

Complaint: 21679092

I am rejecting this response because: It's a lazy way to rip off a customer one last time. Instead of trying to keep my business, they prove they don't deserve my business.
But I do not expect a compromise with an unreasonable company, and I am happy to be free of them. I am Not surprised that they offer zero resolution because that would require them to be ethical which they are not.
I would just like other merchants to be warned of their business practices and to NOT enter into a business relationship with them. They deserve the lowest BBB rating possible.

Sincerely,

*************************

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EVO Payments International, LLC is BBB Accredited.