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Business Profile

Credit Reporting Agencies

National Consumer Telecom & Utilities Exchange

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for National Consumer Telecom & Utilities Exchange's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 40 total complaints in the last 3 years.
    • 10 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/04/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My identity ********** were used either in store or online by ******** ****** ****** (I filed police reports with the ********************************** when he broke into my mailbox to get my social security card I ordered after he already stole my wallet when we lived together), and he purchased iPhones on credit for him, his daughter, and his girlfriend, and continues to this day to harass me with different phone numbers and unknown/private calls, threatening voicemails, and social media. I have an active no-contact/order of protection against him, I also sued him for $5000 in small claims court which he hasnt been served with the judgement yet so I cant really do anything about it myself since Lafayette PD told me since he lives at ********************************************************* (********** Parish), they would have to arrest him for the three warrants he already has. I filed contempt of court and have my lawfirm *************** helping me, I dont know what much left I can do because he is doing everything to ruin my reputation and financial standing, even calling my jobs and complaining in attempt to get me terminated, and his girlfriend does the same, but she likes to call impersonating ***************************.

    • Initial Complaint

      Date:11/18/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/21/24 I signed up for a credit freeze and when I went to download the 10-digit number that is needed to remove a Security Freeze it would not download and there was no way to obtain the 10-digit number. I called the number on 8/23/24 inquiring about the 10-digit number. Very difficult to speak to someone but finally spoke to a customer service representative. I was informed within 10 days I would receive the number in the mail. Almost 30 days later I still did not receive the 10 digit number. On 9/21/24 I followed the instructions to request the 10 digit number. I included name address social security number and Date of Birth. This was mailed to the address provided on their website:Security Freeze Exchange ************** NCTUE P.O. **************************** ************** It is now November 18, 2024 and I have yet to receive the 10 digit number. My credit is frozen for utilities which I did after I received notice my social security number was obtained by hackers. If I needed to obtain a new utility I would be unable because NCTUE failed to provide me the number I need to temporary remove the freeze. This is extremely inconvenient.

      Business Response

      Date: 11/27/2024

      On November 27, 2024,  an NCTUE agent completed the consumers request. The consumer was advised of completion and provided a confirmation number for completed actions via email.

    • Initial Complaint

      Date:09/14/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The following account that are reporting in my NCTUE credit report are not mine .Please remove this aacount and send me an updated credit report PRTC ***** PRTC ***** PRTC ***** PRTC. ***** My last 4 digits 1210 Date of birrh. November *******

      Business Response

      Date: 09/16/2024

      On September 16, 2024, an NCTUE agent completed the consumers request. Consumer was advised of completion and provided a confirmation number for completed actions via email.

    • Initial Complaint

      Date:09/07/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Remove this account from my Credit report because this account is not mine Att Wrls. 7766 Last 4 dgits. 5942 Date of birth 08/17/1983

      Business Response

      Date: 09/09/2024

      On September 9, 2024 an NCTUE agent completed the consumers request. Consumer was advised of completion and provided a confirmation number for completed actions via email.

    • Initial Complaint

      Date:08/19/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I want to dispute this account because this account is not mine Also I want that NCTUE send me an update credit report PRTC account number ***** DOB is 12/30/1967 last 4 Digit 0480

      Business Response

      Date: 08/20/2024

      On August 20, 2024 an NCTUE agent completed the consumers request. Consumer was advised of completion and provided a confirmation number for completed actions via email.

    • Initial Complaint

      Date:08/03/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Remove this account because this is not my account.Direct TV. 9094 LAST 4 four digital 7692 Date of birth 08/05/1973

      Business Response

      Date: 08/06/2024

      On August 06, 2024 a NCTUE agent completed the consumers request. Consumer was advised of completion and provided a confirmation number for completed actions via email.

    • Initial Complaint

      Date:07/29/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I want to dispute the following account in the NCTUE report PRTC. *****. That is not my account Also I want and update NCTUe report.Date of birth. 03/23/1965 Social Number x** -xx-2209

      Business Response

      Date: 07/30/2024

      On July 30, 2024 a NCTUE agent completed the consumers request. Consumer was advised of completion and provided a confirmation number for completed actions via email.

    • Initial Complaint

      Date:07/26/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I want to dispute the following account in the NCTUE report .This account is not mine.Eastern illuminating company account number ******** Also I want an update copy of NCTUE Last 4 Digits 7734 DOB 12/11/2000

      Business Response

      Date: 07/29/2024

      On July 29, 2024 a NCTUE agent completed the consumers request. Consumer was advised of completion and provided a confirmation number for completed actions via email.

    • Initial Complaint

      Date:07/25/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Remove the following accounts besarse these account are not mine.Direct tv. 7933,PRTC ***** SEND me an up date Nctue report Last 4 digit 4116 DOB 12/06/1990

      Business Response

      Date: 07/29/2024

      On July 29, 2024 a NCTUE agent completed the consumers request. Consumer was advised of completion and provided a confirmation number for completed actions via email.

    • Initial Complaint

      Date:05/30/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was signed up the service thru online and I had lost my 10 digits security pin and NO way to for me to talk them on the phone number they given. Only option is to write them letter to request new pin, per their phone message told me to provide them Complete name, Address, Social Security and date of birth. Which I did clearly did, 1st they didn't respond after couple of month or so, I wrote them 2nd letter. They respond with "We have received your request concerning your NCTUE security freeze. Unfortunately your requested did not include the following requires items". I sent them a 3rd letter with same responding on each letter I clearly included all requested items, complete name, address, social security and dat of birth. Now I in locked frozen mode I cannot obtain my utility and cannot get hold of them or to get new security pins to log into my account. PLEASE HELP.

      Business Response

      Date: 06/03/2024

      On June 3, 2024, Consumer was notified via email from an NCTUE representative regarding actions taken and was provided a confirmation number. All concerns were addressed accordingly.

      Customer Answer

      Date: 06/04/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      Dat Vo

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