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Business Profile

Custom Suits

Suitsupply Atlanta

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Custom Suits.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/17/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Custom suit was ordered on 3/9/2025 with a firm in hands date, and was advised the garment would be ready for an event.Attempted to reach the team at Suit Supply >30 times via several different methods with no response or followups.After 6 requests for followups, I was finally contacted by management the day prior to in hands to notify that they would provide another suit in stock for alterations.Verified there was no issue with the order and was not updated. Changed travel plans to pickup the suit and was advised it was not available upon arrival.After requesting a credit and refund I left the store with a guarantee of refund, but that it was in process.The suit is now at the store and I have not received my refund.I had to frantically find a suit same day causing me additional cost and personal damages due to their inattentive customer service, unresponsive team, and paper thin guarantees.

Suitsupply Atlanta is NOT a BBB Accredited Business.

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