Complaints

This profile includes complaints for Radiology Associates of Atlanta's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Radiology Associates of Atlanta

  1984 Peachtree Rd NW STE 505 Atlanta, GA 30309-5219

• 

  Radiology Associates of Atlanta

  1255 Highway 54 W Fayetteville, GA 30214-4526

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of service: 10/16/2023 Account #: ************* Amount sent to collections: $200 To deal with post-delivery hemorrhaging, the attending physician ordered an emergency procedure with Radiology Associates of Atlanta. Initially received a bill from them in October for $200, at which point, I contacted their customer service line on MyDocBill to inform them that the surgery should be re-billed with a maternity diagnosis code. With my insurance benefits, all services rendered as part of maternal care, including emergency surgery have a $0 copay for me. I was informed they would look into it and rebill. Instead they rebilled the same information again to BCBS, which the insurance plan denied. *** called them numerous times to inform them about correctly billing the insurance, and each time was informed they would. The last communication I received from them was on 4/16/24 where they told me I still owed $200. On 4/26/24, I received a text message from a collection agency about the bill. At no point, did they inform me via written or verbal communication that my account was going to collections. When I called the customer service line on 4/26/14 and spoke with a supervisor about issue, he informed me that they may not have the authority to change the diagnosis code. During, the last 6 months none of the representatives I spoke to mentioned this.

  Business Response

  Date: 05/09/2024

  Thank you for your letter regarding the complaint submitted to your organization by *******************. *************** LLC provides medical billing management services on behalf of Radiology Associates of Atlanta PA. As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Radiology Associates of Atlanta PA.
  
  Our review of the patient's account has resulted in these findings:
  
  The ******** coding department verified that the claims were filed correctly to the patients health insurance.
  A billing supervisor has called the patients health insurance on 5/8/24 and per insurance representative the claim has been sent back for reprocessing.
  The patient should follow up with their insurance in 4-6 weeks for status of claim.
  
  We regret for the inconvenience this has caused *******************.  At this time, we request you close this complaint as we have resolved it in a satisfactory manner.

  Customer Answer

  Date: 05/09/2024

  I do not wish to close this claim until the claim has been fully processed and finalized. I have been calling this company for several months and nothing was resolved until I opened this complaint. Due to the lack of communication from the companyas well as the lack of internal communication within the companyI fear that closing this complaint without final resolution would simply mean opening another complaint when the company does not communicate with meand sends this claim to collections again without my knowledge. 

  Business Response

  Date: 05/13/2024

  Radiology Associates of Atlanta PA's billing office billed the services correctly.  The patient is still responsible for the balance per the patient's insurance unless the insurance states otherwise in the reprocessing of the claim.

• Initial Complaint

  Date:03/11/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a mammogram/** and MRI at Piedmont Hospital on 1/30/23 and 9/21/23, respectively. From what I gather, they outsource radiology to a company called Radiology Associates of Atlanta. I am not part of that process as my appointment was strictly with Piedmont. I never received a bill from Radiology Associates of Atlanta, and they sent me to collections. After speaking with them, they said they had the wrong address on file for me, which was not ever provided by me but I assume the hospital that employs them. They will not let me resolve payment with them directly and only are directing me to pay collections despite having not ever received a bill from them and not ever receiving a single phone call from them asking for payment. If you read their reviews on ******* this is something the company is notoriously known for - not sending bills and sending people to collections without any real attempt to collect payment on their own. This is a complete scam and this business shouldnt be allowed to operate.

  Business Response

  Date: 03/13/2024

  Thank you for your letter regarding the complaint submitted to your organization by *******************************. **************, LLC provides medical billing management services on behalf of Radiology Associates of Atlanta PA. As such, *************** to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Radiology Associates of Atlanta PA.
  
  Our review of the patient's account has resulted in these findings:
  
  The $63.93 and $345.49 that was sent to the collection agency has been cancelled with the collection agency.
  A new statement for these and current services is being sent to the patient to the updated street address.
  
  
  We regret for the inconvenience this has caused *******************************.  At this time, we request you close this complaint as we have resolved it in a satisfactory manner.
  

  Customer Answer

  Date: 03/13/2024

  I do not want to close this complaint until the company actually does what they say, and I stop receiving calls from the collections agency. I will also need confirmation that their error has not impacted my credit score. This case should remain open until paper bill is received by provider. 
  

  Thank you,

  ***********;

  Business Response

  Date: 03/22/2024

  The collection agency cancelled account in their system on 3/13/24.  The collection agency sent a letter of deletion to the patient.  If the patient has not received the letter yet they can contact the collection agency directly for another copy.  Their phone number is **************.

• Initial Complaint

  Date:05/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a chest X-Ray. The business never provided a written or (email) bill, until they sent my account to a debt collection service, who sent me a written notice of debt collection. This is inappropriate. Additionally, I found that my account had a balance because "claim denied as patient cannot be identified as our insured", indicating that there was an issue with insurance (even though all other procedures from that visit were successfully covered by insurance). Instead of working with my insurance company to resolve this issue, or sending me any written notification that there was an issue, or sending me any written notification that I owed them money, they just sent my account to a debt collector. As a desired outcome of this complaint, the business should remove my account from collections, work with me and my insurance company to properly file a claim, then give me an actual bill, and allow me to pay it.

  Business Response

  Date: 05/31/2023

  Thank you for your letter regarding the complaint submitted to your organization by ***********************. **************, LLC provides medical billing management services on behalf of Radiology Associates of Atlanta PA. As such, *************** to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Radiology Associates of Atlanta PA.
  
  Our review of the patient's account has resulted in these findings:
  
  Text messages were sent to the patient to same phone number listed on the BBB complaint on 2/22/23, 3/3/23, 3/11/23 and 3/18/23 which included the link to the patients statement.
  A pre-collection call was made to the patient on 4/14/23 with message left at same phone number listed on the BBB complaint.
  Due to no payment or communication from the patient the balance of $36.00 was sent to the collection agency on 5/15/23.
  The patient can call ************** to provide updated insurance information.
  
  We regret for the inconvenience this has caused ************************  At this time,we request you close this complaint as we have resolved it in a satisfactory manner.
  

  Customer Answer

  Date: 06/01/2023

   
  Complaint: 20118873
  
  I am rejecting this response because: phone and text communications are transient, get flagged as spam, etc, and are not an appropriate substitute for written communication of bills by mail or e-mail. An additional reason is that to my knowledge my account has not been removed from debt collection. I have communicated with the business about the incorrect billing to insurance, and the business has indicated they will re-bill to insurance. Once I receive confirmation that my account has been removed from debt collection, I will be satisfied and can consider this complaint resolved for me. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 06/14/2023

  see attachment

• Initial Complaint

  Date:02/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a notice from a collection agency for a charge from Radiology Associates of Atlanta. I never received a bill. I do not know the date of service or what the service provided was. I had a hand x-ray in September that could be the service, but I had to go to billing at the office and pay in advance of the x-ray, as well as provide all insurance information. It is possible there was an additional charge I suppose, but I received nothing from them by mail, and no charges in my Piedmont Hospital portal. This is incredibly frustrating. From the reviews on line it is clearly a problem that many have had, and the problem appears to be unresolvable by phone. This type of mismanagement is unacceptable. I will talk to the rheumatologist who sent me so that she knows, but I wanted to make others aware as well.

  Business Response

  Date: 03/15/2023

  Thank you for your letter regarding the complaint submitted to your organization by ***********************. **************, LLC provides medical billing management services on behalf of Radiology Associates of Atlanta PA. As such, *************** to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Radiology Associates of Atlanta PA.
  
  Our review of the patient's account has resulted in these findings:
  Radiology Associates of Atlanta PA is the radiologists who read all films out of Piedmont Hospital.
  The patient was sent a statement on 11/21/22 for $51.24 to the same address listed on the BBB complaint.
  A pre-collection call was made to the patient on 1/9/23 with a message left.
  Due to no payment or communication back from the patient the balance of $51.24 was sent to the collection agency on 2/6/23.
  The patient paid balance of $51.24 on 2/19/23 and the collection agency has been notified of payment.
  The patient can contact ************* for any questions or assistance needed.
  
  We regret for the inconvenience this has caused ************************  At this time,we request you close this complaint as we have resolved it in a satisfactory manner.