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Business Profile

Dermatologist

MetroDerm, P.C.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dermatologist.

Complaints

This profile includes complaints for MetroDerm, P.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

MetroDerm, P.C. has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • MetroDerm, P.C.

      875 Johnson Ferry Rd STE 180 Atlanta, GA 30342-1418

    • MetroDerm, P.C.

      148 Bill Carruth Pkwy STE 280 Hiram, GA 30141-3756

    • MetroDerm, P.C.

      4150 Five Forks Trickum Rd SW STE 3 Lilburn, GA 30047-3130

    • MetroDerm, P.C.

      3155 North Point Pkwy Bldg E STE 100 Alpharetta, GA 30005-5481

    • MetroDerm, P.C.

      875 Johnson Ferry Rd STE 300 Atlanta, GA 30342-1418

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/11/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This clinic insists on billing me for a no show fee At one point call was made to inquire services. However, an immediate phone conversation (*****?) was told that they do not accept ********* Thus, she said she will cancel any set appointment and I should not complete any paperwork sent to me via an email to officially begin process. I did not see any email. I did not have an appointment so no cancellation apply and no fees to be charged. ref MRN: ****** PMS ID: ******************

    • Initial Complaint

      Date:10/28/2022

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had mole removal at this location, which I paid $200 out of pocket for since they told me insurance doesn't cover it. They then billed my insurance after I informed them I'd be self pay (a term I know from working in healthcare) and now are billing me monthly for the insurance deductible, which they are not due because I was self pay. I talked to them over the phone earlier this year to try to resolve, but the appropriate person "wasn't available".I didn't return for the 3 month follow up visit because I hadn't cleared up this issue, but there were moles that didn't respond to treatment, which I understood would be re-addressed.This procedure was on January 7, 2022.

    MetroDerm, P.C. is NOT a BBB Accredited Business.

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