We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Ear Nose and Throat Doctor

Advanced Ear, Nose and Throat Associates

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ear Nose and Throat Doctor.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had a hearing test with Advanced Ear Nose Throat Allergy on 11/02/2023. When i arrived was asked and paid my $25 Co-pay. Several days later i received a bill for $90. I called my insurance provider ***** and asked why they did not cover the extra $90. They said it was for an extra service which they would not cover. I had no idea what that service was I called Advanced and asked what the extra $90 bill was for and they responded "an office visit with the Dr". I did recall after the hearing test i was asked to see the Dr, he showed me the results the test and said i was fine. (Two minutes) I asked the billing **** why I was not advised of this extra uncovered charge and why they did not check to see if it was covered and was told they did not have the time nor man power to check. They just charged a 78 year old man on a fixed income. I would like BBB to have Advanced drop this charge

    Business Response

    Date: 01/30/2024

    Hello ********,

    doxo is a third-party bill pay portal, offering users a convenient platform to manage and pay all their household bills in one place. It's important to note that payments made through doxo are on behalf of our users, and our platform carries disclaimers emphasizing that we are not affiliated with the companies users are paying, nor does doxo provide any endorsement.

    Upon reviewing the information available to the Better Business Bureau (BBB), we couldn't locate a corresponding payment or doxo account. It appears that your intended complaint is for Advanced Ear Nose Throat Allergy rather than doxo.

    Thank you,
    doxo Customer Experience

Advanced Ear, Nose and Throat Associates is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.