We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Electronic Equipment Repair

LifeLine Smartphone & Tablet Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Equipment Repair.

Complaints

This profile includes complaints for LifeLine Smartphone & Tablet Repair's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

LifeLine Smartphone & Tablet Repair has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • LifeLine Smartphone & Tablet Repair

      2897 N Druid Hills Rd NE PMB 107 Atlanta, GA 30329-3924

    • LifeLine Smartphone & Tablet Repair

      4505 Ashford Dunwoody Rd NE Ste 10 Atlanta, GA 30346-1528

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/22/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business is closed. However, they still charge me monthly each month for the coverage plan. There is no way to cancel other than dispute the charges with ********** even though I have changed my cc number since enrolling in this. The fees have to be traceable and we should be able to hold the responsible party accountable.

    • Initial Complaint

      Date:05/08/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Around 2019 I started using Lifeline Phone Repair whenever I had an issue with my phone. The team was always helpful at the **************** location. Because of good experiences I enrolled in their phone protection plan in early 2020. Around mid-2023, someone from Lifeline Lifeline. I have been paying $13.90 per month since March 2022. In December 2023 I called to cancel my subscription and discovered their *********** location is also closed, however I continued to be billed for my subscription. I called many times and left voicemails to no response. I attempted to contact via email and social media to no response. Their website is defunct. I disputed the $13.90 charge to my credit card company in December 2023. I continue to be charged for this subscription each month including and up through May 2024. Each time I dispute the charge with my credit card company but they advised me there is no way for them to block the recurring charge. Lifeline now clearly lists on ****** that all their locations are closed and out of business, yet they continue to charge me month after month with no consequences for their fraudulent business practice.

    LifeLine Smartphone & Tablet Repair is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.